Leasing Consultant (Req #823)

Legacy Partners; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading property management company is seeking a Leasing Consultant to oversee marketing and leasing of apartment homes in Los Angeles. This role involves engaging with potential residents, managing move-in processes, and ensuring excellent customer service. The ideal candidate will have a high school diploma, strong communication skills, and experience in a related field. Join a dynamic team and contribute to our community's success.

Qualifications

• One year of related experience or training preferred.
• Ability to read and interpret leases and notices.
• Computer skills including Word, Excel, and Outlook.

Responsibilities

• Meet and greet future residents professionally.
• Qualify future residents by determining their needs.
• Assist with outreach marketing campaigns.

Skills

Customer Service

Communication

Problem Solving

Basic Math

Education

High school diploma or equivalent

Tools

Word

Excel

Yardi

Social Media Platforms

Job description

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Job Summary

To be responsible, under the supervision of the Business Manager or Leasing Manager, for marketing, leasing, and pre-leasing apartment homes. Coordinate Move-In information forms and resolve resident issues/concerns as necessary.

Essential Duties and Responsibilities

1. Meet and greet future residents professionally and enthusiastically.
2. Qualify future residents by determining their needs, eligibility, and desirability.
3. Follow the Legacy Way of Leasing training.
4. Take future residents on community and apartment tours, using up-to-the-minute knowledge of vacancies and availability dates.
5. Have complete knowledge of the apartment community, including surrounding area, schools, shopping, transportation, and neighborhood information.
6. Assist with outreach marketing campaigns.
7. Provide information about the selling points of the apartment, such as appliances, square footage, and furniture placement.
8. Maintain knowledge of competitors in the area.
9. Provide marketing reports as designated.
10. Shop all competitors by phone weekly and in person monthly, and assist with market surveys.
11. Refer future residents to other Legacy communities when appropriate.
12. Work with the Business Manager, Assistant Business Manager, or Leasing Manager on advertising and marketing plans.
13. Explain applications, leases, and addendums in detail.
14. Thoroughly check applications through credit agencies and other resources before submission.
15. Print or type and initiate all necessary move-in paperwork.
16. Inspect apartments and place move-in gifts.
17. Audit lease files for accuracy before move-in and renewal.
18. Keep a daily log of traffic, calls, and follow-ups.
19. Introduce new residents to the management team and handle pre-move-in issues.
20. Receive deposits and application fees according to procedures.
21. Correctly label and store all monies received.
22. Follow-up on potential residents who do not lease within 48 hours.
23. Meet lead management standards.
24. Check and comply with model set-up and care policies.
25. Market to preferred employers, locators, and third-party providers.
26. Practice excellent customer service relations.
27. Participate in online reputation management.
28. Work with team members to maintain a smooth community operation.
29. Answer phones regarding future resident inquiries, resident maintenance issues, and concerns.
30. Work with management to resolve resident issues.
31. Maintain a professional attitude and adhere to dress code.
32. Inspect the community daily for readiness and report issues.
33. Write service requests when needed.
34. Deliver notices and newsletters as required.
35. Maintain office organization, including supplies and forms.

Qualifications

• High school diploma or equivalent; one year of related experience or training, or equivalent combination.
• Ability to read and interpret leases, notices, and move-in/move-out paperwork.
• Ability to write routine reports and correspondence.
• Basic math skills: addition, subtraction, multiplication, division, ratios, percentages.
• Ability to apply common sense understanding to carry out instructions and solve problems.
• Computer skills: Word, Excel, Internet, Outlook, Yardi, social media platforms.
• Physical demands include frequent mobility, talking, hearing, occasional lifting up to 25 pounds, and ability to focus visually.

This description is not exhaustive; other duties may be assigned. The role involves access to residents' personal information and requires background screening and drug testing. We are an Equal Opportunity Employer and participate in E-Verify.