Leasing Consultant - NE. Washington, DC.

Chapman Management Group, LLC; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Chapman Management Group, LLC is seeking a detail-oriented Leasing Consultant to manage two or more properties. The role focuses on coordinating move-ins, move-outs, lease renewals and delivering top-tier customer service to residents and prospects.

The Leasing Specialist will work with a Property Manager to schedule priorities, generate leads, conduct tours, process applications, and maintain accurate records to achieve high occupancy and resident satisfaction.

Qualifications

• High school diploma required.
• 1 year sales or customer service experience preferred.
• 1 year residential leasing experience preferred.
• Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• LIHTC experience preferred.
• Excellent customer service and interpersonal skills.
• Experience with Entrata or similar leasing software preferred.
• Strong communication across management levels.
• Independent, organized, and able to work in fast-paced environment.
• English reading/writing/listening required; bilingual preferred.
• Driver’s license with clean record required.

Responsibilities

• Generate and manage prospective resident leads.
• Follow up with prospective residents daily by phone, mail, or email.
• Convert leads to scheduled property tours.
• Qualify prospective residents and tour apartments.
• Assist with applications and maintain accurate records.
• Coordinate move-ins/move-outs with maintenance.
• Ensure properties meet curb appeal standards.

Skills

Customer service

Sales experience

Leasing experience

Microsoft Office

Communication skills

Time management

Bilingual

Education

High school diploma

Tools

Entrata

Key Track system

Job description

About the role

The individual for this role thrives on variety and multi-tasking. This role is ideally suited for a well-organized and customer savvy Leasing Consultant that willbe responsible forthe role of two or more assigned properties. The Leasing Specialist will have a designated Property Manager and/or Leasing Manager to coordinate schedule and priorities. The roleis responsible forcoordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. Leasing Specialist is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy, to ensure resident retention and client satisfaction byproviding the highest level of customer service.

What you’ll do

• Generates and manages prospective resident leads.
• Follows up with all prospective residents via phone, mail, or email daily and as quickly as possible.
• Converts prospective phone,emailor text customer leads to scheduled appointments to tour the property.
• Qualifies prospective residents.
• Tours prospective residents andleasesapartment homes.
• Assists with prospective resident applications.
• Maintainsaccurateand detailed records of prospective resident leads by entering applicable information into the computer.
• Provides assistance tocurrent residents and updates communication in their resident file daily.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Orients prospective and current residents to the property.
• Daily walks apartment homes to ensure market readiness and prepare necessary service tickets.
• Daily walks exterior of property and amenities toassistwith ensuring property meets Chapman Management curb appeal standards.
• Completes weekly leasing reports inan accurateandtimelyfashion.
• Stays engaged andmaintainscurrent knowledge and any changesofthe competing communities by shopping and/or visiting the competition onregularbasis.
• Participate in corporate outreach and other marketing programs.
• Enter resident service requests into the computer, conductfollow upand close tickets.
• May be asked toassistwith planning and implementing resident activitiesin order toincrease resident retention
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests areresponded topromptly and accurately.
• Delivernotices toresident apartments as needed.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Perform other duties as assigned.

Qualifications

• High school diploma isrequired.
• A minimum of one year ofprevioussales or customer service experience is preferred.
• One year ofpreviousresidential leasing experience is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• LIHTC Experience preferred
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience inEntrataor another equivalent system is preferred.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
• Ability to work independently and prioritize effectively in a fast-paced environment witha strong senseof urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write,comprehend, and converse in English. Bi-lingual is preferred.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Mustmaintaina valid driver’s license, clean driving record and current auto insuranceis required.
• Mustcomply withall safety requirements.
• Required to complete and successfully pass theChapman Management Fair Housing, Diversity, and Inclusion Training within the first30 daysof employment.

Required to maintain a regular schedule which may necessitate working overtime, weekends, and non-traditional holidays.