Leasing Consultant - Foundry at Triangle Park

Dominium; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Benefits package

Job summary

Dominium seeks a Leasing Consultant for Falls Pointe in Durham, NC to join our mission of affordable housing. This role blends customer service, sales, and property presentations, engaging with prospective residents by phone, in person, and online.

You will tour communities, process applications, ensure compliance with Fair Housing, and maintain accurate records in Yardi PMS. Prior sales or hospitality experience is helpful; evenings and weekends may be required.

Qualifications

• High School or equivalent education; sales or customer service experience preferred.
• Effective verbal and written communication in English.
• Ability to engage with diverse customers in a friendly, professional manner.

Responsibilities

• Greet and assist prospective residents via phone, email, text, and in person; build rapport and provide property tours.
• Present available units, close leases, and conduct timely follow-up with prospects.
• Inspect and prepare homes for tours to ensure cleanliness and appeal.
• Maintain knowledge of property features, local schools, hospitals, and amenities to inform prospects.
• Adhere to Fair Housing laws; document interactions and enter data in Yardi PMS.
• Guide customers through applications and collect required documentation for eligibility.

Skills

Customer service

Sales

Communication

Math skills

Time management

Adaptability

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.

We are currently seeking a Leasing Consultant to join our team at Falls Pointe, a 312 unit tax credit apartment community in Durham, NC.

Position Summary

This role combines customer service and sales, focusing on leasing apartments. The ideal candidate enjoys engaging with customers by phone, in person, and online. Responsibilities include presenting properties, building rapport, following company standards for tours and sales, and providing follow-up to prospective residents. The position requires adherence to Fair Housing guidelines, maintaining a professional appearance, documenting interactions in PMS software, and assisting customers with application completion per company policies.

Essential Functions

• Customer Engagement: Greets and assists prospective residents via phone, email, text, and in person; build rapport and provide property tours.
• Sales & Follow-Up: Presents available units, closes leases following company standards, and conducts timely follow-up with prospects who do not lease immediately.
• Property Presentation: Inspects and “sparkle” homes scheduled for tours daily and walk the tour path to ensure it is clean and presentable.
• Community Knowledge: Maintains familiarity with property features, local schools, hospitals, banks, shopping, transportation, and amenities; communicate these effectively to prospects.
• Compliance & Documentation: Adheres to Fair Housing laws; complete Guest Cards for every interaction and accurately enter data in Yardi PMS software.
• Application Assistance: Guides customers through application completion and collect required documentation for affordable housing eligibility.
• Marketing & Outreach: Participates in off-site marketing activities and traffic-generating initiatives to support occupancy goals.
• Additional Duties: Supports community events, assist with resident retention efforts, and completes projects assigned by the supervisor.

Qualifications

• High School or equivalent education. Sales and / or other customer service experience preferred. Experiences that translate well include hospitality, restaurant and retail.
• Effective verbal and written communication skills, and the ability to communicate in English both orally and in writing.
• Well-developed people skills. An ability to work with a variety of personalities and situations in a friendly outgoing and professional manner.
• Basic math skills for calculating rent payments, deposits, application fees, pet fees, interest, etc.
• Proficient in Microsoft office (Word, Excel, Outlook).
• Reasoning ability, and the ability to focus on established goals and sales requirements.
• Ability to work evenings and weekends, including 7 days a week as needed.
• May require a valid driver’s license.

About Us

Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families – often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.