Leasing Consultant - Colony Park

Mercy Housing; Carol Stream (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Healthcare plans

Dental

Vision

PTO 15 days

Holidays 12 + 2 floating

403b + match

Early close Fridays

Paid holidays

Paid Volunteer Time

Parental Leave

Life Insurance

Employee Assistance Plan

Pet Insurance

Job summary

Mercy Housing is seeking a Leasing Consultant to manage the leasing and occupancy cycle, delivering friendly customer service to prospects and residents while marketing the property to meet occupancy goals.

Applicants should have at least two years in customer service or sales, with leasing experience preferred; a high school diploma is required. Pay is $22–$23 per hour, on-site, with a comprehensive benefits package.

Qualifications

• Minimum of two years' experience in customer service, sales, or related field.
• One year leasing experience preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Prepare offices and show units for guests.
• Communicate with residents and process service requests.
• Design campaigns and generate leads to meet occupancy goals.
• Represent the property at events and maintain credibility.

Skills

Customer service

Sales experience

Leasing knowledge

Marketing outreach

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

Leasing Consultant is responsible for every phase of the leasing/occupancy process, including maintaining exceptional customer service with prospects and residents, marketing the property to meet occupancy goals, reviewing certifications and re-certifications, and reporting.

We encourage candidates with lived experience to apply. This is an on-site position.

Pay: $22-23/hour, dependent on experience.

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Prepare the day for guests (office and show units presentable, retrieve messages). Prepare materials before the office opens.
• Serve residents by writing service requests, completing service call backs, and follow through on special requests.
• Design campaigns to generate activity, cold call businesses to get leads, and decorate units to become show units.
• Attend social events and represent the property in a way that brings credibility to the site and staff.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years' experience in customer service, sales, or related field required; one year in a leasing position preferred.
• Sales experience with a proven track record.

Preferred Qualifications

• College or real estate-related supplemental courses.
• 1-2 years of property management experience.
• Occupancy certification.
• Excellent understanding of the occupancy standards and processes.

Knowledge And Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Operate required technological systems that run the property, including multiple incoming phone lines.
• Stamina for fast paced working environment.

This is a brief description of the position.