Leasing Consultant - Carlyle Mill

AvalonBay Communities, Inc.; Alexandria (VA); On-site; USD 32,000 - 39,000; Full time

Job summary

Equity Residential is seeking a Leasing Consultant to market communities, respond to leads, and provide outstanding resident services. You will guide tours, explain leases, and facilitate move-ins to ensure high resident satisfaction.

Responsibilities include maintaining property appeal, processing payments, and supporting marketing initiatives to boost occupancy and online presence.

Qualifications

• High School diploma or equivalent required.
• Strong customer service and guest-facing orientation.
• Excellent communication and interpersonal skills.
• Proficiency with property management software and Google Suite.
• Valid driver's license may be required depending on location.

Responsibilities

• Market the community and follow up on leads, building relationships with prospective residents.
• Provide exceptional customer service to enhance residents' experience.
• Explain lease provisions and move-in procedures; conduct orientations for new residents.
• Schedule tours and employ selling techniques to close leases.
• Support marketing efforts by improving online presence and advertising campaigns.

Skills

Customer service

Organization

Communication

Property management software

Google Suite

Driver's license

Housing laws knowledge

Smartphone use

Education

High School diploma

College coursework

Tools

Property management software

Google Suite

Job description

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

• The work schedule for this position is Tuesday-Saturday 9am to 6pm**

• The work schedule for this position is Tuesday-Saturday 9am to 6pm**

How We Deliver A Winning Performance

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, Not Just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits

We Care About Your Total Wellbeing

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.

What You'll Be Doing

As a Leasing Consultant, you will spend half of your week effectively marketing your community and following up on leads, cultivating relationships with prospective residents. The other half of your time will involve providing exceptional customer service to enhance residents' experiences and maintaining the overall appeal and functionality of the property.

• Proactively responding to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities
• Inviting and scheduling prospective residents for community tours, employing effective selling techniques to close deals
• Supporting community marketing efforts by positively influencing online presence, offering input on advertising campaigns
• Effectively explaining lease provisions and community policies, ensuring comprehensive move-in activities and conducting orientations for new residents
• Ensuring resident satisfaction and loyalty through prompt communication and proactive issue resolution
• Efficiently managing leasing documents, processing payments, and ensuring completion of move-in procedures
• Work Schedule: Tuesday-Saturday: 9am-6pm

What You'll Need To Thrive

• High School diploma or equivalent
• Strong customer service/customer facing orientation: Retail Sales, Hospitality
• Well organized with ability to prioritize and multi-task
• Excellent communication and interpersonal skills
• Proficiency in using property management software & Google Suite
• Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
• Knowledge of federal and state apartment housing laws
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications

• Experience in leasing or property management,
• College degree or coursework

Salary: $23.05 - $28.17/hour

• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
• Employees are eligible for overtime pay and performance incentives.

A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g. car, golf cart, etc.) during their workday and/or as part of their role.