Leasing Consultant - Arrive Union Wharf

Trinity Property Consultants; Baltimore (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K

Life & Disability Insurance

Paid holidays

Paid time off

Referral bonuses

Volunteer time off

Professional development

Job summary

Trinity Property Consultants is seeking a Leasing Consultant to be the face of the property, delivering exceptional customer service while driving leasing goals. You will show, lease, and welcome residents, support marketing efforts, and ensure a seamless move-in experience.

The role requires at least 1 year in customer service or sales, with multifamily leasing preferred, and proficiency in MS Office and leasing platforms. Schedule is Monday–Friday, 9:00 a.m.–6:00 p.m.

Qualifications

• At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• High school diploma or equivalent required; additional education or certifications a plus (e.g. knowledge of Fair Housing laws).
• Proficiency in MS Office and leasing software.

Responsibilities

• Show, lease, and welcome prospective residents to the property.
• Assist in completing market surveys and execute marketing strategies to maintain occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in, ensuring a smooth experience.

Skills

Customer Focus

Sales Drive

Organization & Efficiency

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

MS Office

Yardi

Entrata

EliseAI

Celeri

Job description

About Trinity Property Consultants

At Trinity Property Consultants, yourexpertisefuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’vebeen a leader in the multifamily industry for over25years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more thangreat placesto live –we’recreating vibrant communities and meaningful careers.

The Opportunity

As a LeasingConsultant, you will be the face of the property, providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents.You’llhave the opportunity to grow your career in multifamily property management while helping shape a welcoming, thriving community.

Compensation: $21-$23/hour, based on experience, plus potential to earn leasing commission and renewal bonuses!!

Schedule: Monday through Friday, from 9:00 a.m. to 6:00 p.m.

WhatYou’llOwn

Leasing & Sales

• Show, lease, and welcome prospective residents to the property.
• Assistin completingmarket surveys and execute marketing strategies tomaintainstrong occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in,ensuring a smooth experience.

Resident Experience & Service

• Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.
• Process maintenance requests and work with the team to ensuretimelyresolution.
• Maintain resident files with completeness and accuracy.

Operational & AdministrativePerformance

• Maintain daily updates of unit availability and community calendars.
• Perform regular inspections to ensure all units meet Trinity’s move-in ready standards.
• Support property management withadministrativeduties, phone support, and other tasks as needed.
• Conduct move-out inspections andassistwith property turnover procedures.
• Handle resident collectionsin accordance withTrinity’s standards.

What You Bring

• Customer Focus: Passion for providing a high-quality, personalized experience for residents.
• SalesDrive: Consistently achieve leasingobjectiveswhile upholding the highest standards of professionalism.
• Organization & Efficiency: Ability to manage multiple tasks, prioritize wisely, andmaintainaccuraterecords.
• Communication: Strong verbal and written communication skills to interact effectively with residents, prospects, and the team.
• Problem Solving: Able to handle high-stress situations and resolve conflicts constructively.

Qualifications

• Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• Education: High school diploma or equivalentrequired;additionaleducation or certificationsarea plus(e.g.knowledge of Fair Housing laws and regulations).
• Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata,EliseAI,Celeriand social mediais a bonus.

Requirements

Availability & Travel

This positionwillrequireavailability for nights, weekends, and holidays as needed.Active participation in team functions and regionalorcompany activities is expected.

Physical Demands

This positionnecessitatesregular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may berequired. Extended use of computers or telephones is also necessary. The rolemay requirelifting upto 25 pounds independently, and occasionally up to 50 pounds withassistance. The ability to respond promptly to both visual and auditory alarms is essential. Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet.

We Take Care of You

• Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at anadditionalcost.
• Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary.
• Life & Disability Insurance: We provide up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan.
• Time Off: 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time.
• Referral Bonuses: $1,000 referral bonuses for eligible hires.
• Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events).
• Perks: Professional development, tuition reimbursement, employee discounts, and more.

Our Commitment to Belonging

Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion,disabilityor other protected classes.

Ready to Join Us?

Explore whatit’slike to grow your career with a company that values people as much as performance.

Note: This job description includes the coreLeasing Consultantresponsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.

Trinity Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultantsprohibitsdiscrimination against individuals with disabilities and willreasonably accommodateapplicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.