Leasing Consultant, Argento at Kellswater

Sterling Group; Kannapolis (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career advancement

Recognition programs

Competitive wages

Full benefits

Family friendly culture

Work life balance

Job summary

Sterling Group in Kannapolis, NC is seeking a Leasing Consultant to engage with prospective and current residents, show apartment homes, and guide applicants through the leasing process. You will manage leads in Yardi, prepare lease documents, and support a busy property team.

Work involves coordinating marketing efforts, maintaining unit knowledge, and delivering excellent customer service in a fast-paced apartment community.

Qualifications

• High School Diploma or GED required.
• Minimum of one year experience in property management, retail service or sales desired.
• Knowledge in Microsoft Office (Word, Excel, Outlook)
• Yardi program knowledge, preferred.
• Proficient reading, writing and grammar skills.

Responsibilities

• Build and maintain strong relationships with prospective and current residents.
• Greet and tour prospective residents, highlighting key features and benefits.
• Complete follow-up promptly and in accordance with policy guidelines.
• Answer incoming calls, provide information and assistance to prospects and residents; enter inquiries into CRM.

Skills

Customer service

CRM management

Lease administration

Interpersonal skills

Communication

Education

High School Diploma or GED

Tools

Yardi

Microsoft Office

Job description

Position: Leasing Consultant, Argento at Kellswater

Location: Argento at Kellswater

Kannapolis, NC

Job Id:944

# of Openings:1

Who we are:

Sterling Group is a family-owned vertically integrated real estate investment services firm started in 1976. Our organization includes development, construction, property management and investment management with a specialty in multifamily housing and self-storage facilities. Our executives are involved daily and work closely with over 375 colleagues in multiple states throughout the Midwest and Southeast. We are looking for self-driven professionals with high accountability and integrity.

Why work for Sterling Group?

• Training and Career advancement opportunities
• Recognition programs
• Competitive wages
• Full benefits
• Family friendly culture
• Work life balance

As a Leasing Consultant you will:

• Build andmaintainstrong relationships with prospective and current residents.
• Greet and tour prospective residents through the apartment community, answering questions and highlighting key featuresand benefits.
• Complete follow-upspromptly andin accordance withpolicy guidelines.
• Answer incoming phone calls promptly and professionally, providing information andassistanceto prospective and current residents. Ensure all inquiries and traffic are accurately entered into CRM.Assistin the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed.
• Assistapplicants throughout the application process,reviewand process rental applicationsin accordance withthe Application Approval Process policy and PriceAdvice andsubmitall applications to the Property Manager for final approval.
• Manage leads and traffic daily within Yardi's CRM system according to policy guidelines to effectively capture, track, and nurture prospects, converting them into residents.
• Maintain an in-depth knowledge ofavailable units, rental rates, amenities, and community policies.Provide information about apartment availability, move-in dates, and application procedures.
• Maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio.
• Prepare electronic lease agreements and assemble resident move-in packets. Review the materials with new residents during their move-in andaccompanythem to their apartment to ensure their satisfaction.
• Handle resident concerns and complaints in a professional,timely, and effective manner.
• Assistwith marketing efforts, including social media posts, flyers, and community events to promotethe property.
• Keep the apartment community clean, welcoming, and presentable to prospective residents.
• Help execute leasing strategies to achieve monthly and quarterly sales goals.
• Ensureaccuratedata entry in the property management systems,maintainingup-to-date records of potential and current residents.
• Track and report leasing activity, occupancy rates, and other key performance indicators.Prepare,submit, and process maintenance service requests. Conduct follow-up on service request surveys in compliance with company policy.
• Provide move-in instructions, help with key distribution, andfacilitateany special requests from residents.
• Assistin the development of and/or implementation of the Sterling 5 P’s Business Plan to ensure the property meets or exceeds the expectations of the owners, residents, vendors, and all customers.

Reports to:

Property Manager and Assistant Property Manager

Schedule:

Tuesday - Saturday Tuesday - Friday9am - 6 pm
Saturday - 9:30 am - 4 pm

Qualifications:

• High School Diploma or G.E.Drequired
• Minimum of one (1) year experience in property management, retailserviceor sales desired.
• Knowledge in Microsoft Office (Word, Excel, Outlook)
• Yardi Program knowledge, preferred
• Proficient reading, writing and grammar skills

Other Requirements (Background Check and Drug Screening):

Must be able to pass a drug test, criminal history and background checks prior to employment
with Sterling Management Ltd.

Physical Demands:

• Ability to read and comprehend moderately complex documents.
• Ability to verbally and in writing communicate information and ideas so others willunderstand. Must be able to exchange accurate information in these situations.
• Frequently operates a computer and other office productivity equipment, such as a copymachine, printer and telephone.
• Moderate level of repetitive typing using a computer keyboard.
• Must be able to frequently walk the apartment community.
• Must be able to remain in a stationary position. Required to move about inside the officeto access files cabinets, supplies, and office equipment, etc.
• Alternate between sitting, standing, walking, and climbing stairs.
• Occasional bending, stooping, and reaching.
• Occasionally lift, carry and/or move up to 20 pounds.
• The noise level in the work environment will be moderate.
• Medical
• Vision
• Flexible Spending Account
• Group Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental programs
• 401(k) Retirement Savings Plan
• Employee Assistance Plan
• Paid Time Off
• Paid holidays

Our goal is customer loyalty. Because we understand that customer loyalty is achieved by exceeding customer's expectations, our company credo is:

"Creating the Sterling Story by exceeding expectations... one customer at a time!"

**Sterling Group is an equal opportunity employer. We consider all qualified applicants without regard to race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.