Leasing Consultant (3377)

AG Living; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

AG Living in Dallas, TX is seeking a friendly Leasing Consultant to attract and guide prospective residents through the leasing process, tours, and application details.

You will work with marketing to showcase features, stay informed on market trends, and coordinate events to build community, delivering exceptional service and a positive first impression.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong sales and customer service background a plus.
• Excellent interpersonal and communication skills for prospects, residents, and team members.
• Familiarity with CRM tools and property management software is desirable.
• Knowledge of fair housing regulations and leasing laws is a plus.

Responsibilities

• Provide exceptional customer service to residents and prospects, addressing inquiries, concerns, and requests.
• Greet and engage with prospective residents, establishing rapport and understanding their needs.
• Conduct property tours, highlighting amenities, floor plans, and unique selling points.
• Process lease applications, conduct background checks, and ensure timely lease execution.
• Input and maintain resident and lease data in property management software.
• Assist with rent collection, delinquencies, and lease renewals.
• Stay informed about property features and community amenities to communicate value.

Skills

Sales experience

Customer service

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

CRM tools

Microsoft Office

Property management software

Job description

Job Details

Job Location: Holbrook Apartment Homes - Dallas, TX 75227
Position Type: Full Time
Travel Percentage: Negligible

JOB SUMMARY

The Leasing Consultant is a dynamic and customer-focused professional responsible for attracting and guiding potential residents through the leasing process. This role plays a crucial part in driving occupancy rates, enhancing resident satisfaction, and creating a positive first impression for our multi-family property. The Leasing Consultant thrives on building relationships, providing exceptional service, and showcasing the property's features and benefits.

VALUES MODELED

All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Provide exceptional customer service to residents and prospects, addressing inquiries, concerns, and requests in a friendly and professional manner.
• Maintain a positive and welcoming atmosphere to create a memorable leasing experience.
• Greet and engage with prospective residents, establishing rapport and understanding their needs and preferences.
• Conduct property tours, effectively highlighting the property's amenities, floor plans, and unique selling points.
• Use a customer-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Participate in and assist with planning and coordinating resident events and activities to foster a sense of community.

Leasing and Marketing

• Utilize persuasive sales techniques to promote the property and convert leads into leases.
• Collaborate with marketing teams to showcase the property through various channels, including online listings and social media.
• Assist prospects with the leasing process, including explaining lease terms, application procedures, and move-in details.
• Process lease applications, conduct background checks, and ensure accurate and timely completion of lease agreements.
• Accurately input and maintain resident and lease data in property management software, ensuring up-to-date records.
• Assist with rent collection, tracking delinquencies, and coordinating lease renewals.
• Stay informed about property features, floor plans, and community amenities to effectively communicate the value of residing in the community.

Market Insight

• Stay knowledgeable about local market trends, competitor performance, and resident preferences to tailor leasing approaches.

Vendor and Partner Relationships

• Collaborate with external vendors, real estate agents, and industry partners to maximize leasing opportunities and optimize property exposure.

Qualifications

Education/Experience

• High school diploma or equivalent
• Preferred: College degree in Business, Marketing, Hospitality, or related field.

Competencies

• Proven experience in sales, customer service, or a related field, with a focus on leasing or real estate (preferred).
• Strong interpersonal and communication skills for engaging with prospects, residents, and team members.
• Excellent organizational skills and attention to detail for lease administration and record-keeping.
• Proficiency in property management software, CRM tools, and Microsoft Office suite.
• Positive attitude, self-motivated, and the ability to work effectively in a fast-paced environment.
• Knowledge of fair housing regulations, leasing laws, and customer service best practices.
• Valid driver's license and reliable transportation.

Key Qualities

• Dynamic and customer-focused
• Relationship-builder
• Exceptional service provider
• Showcasing property features effectively.