Leasing Consultant

AG Living; Weatherford (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

AG Living is seeking a Leasing Consultant who will attract and guide residents through the leasing process, creating a positive first impression at our multi-family property. You will drive occupancy, provide excellent service, and showcase features that meet resident needs.

You will greet prospects, conduct tours, handle applications, and collaborate with marketing to highlight community amenities. A strong emphasis on customer focus and community engagement is essential.

Qualifications

• High school diploma or equivalent.
• Preferred: College degree in Business, Marketing, Hospitality, or related field.
• Experience in sales, customer service, or leasing is advantageous.
• Knowledge of fair housing regulations and leasing laws.
• Proficiency with CRM tools and MS Office.

Responsibilities

• Greet and engage with prospective residents and establish rapport.
• Conduct property tours highlighting amenities, floor plans, and selling points.
• Process lease applications and conduct background checks.
• Input resident and lease data into property management software.
• Assist with rent collection and renewals.
• Plan and coordinate resident events to foster community.

Skills

Sales experience

Customer service

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

College degree in Business, Marketing, Hospitality, or related field

Tools

Property management software

CRM tools

Microsoft Office

Job description

JOB SUMMARY:

The Leasing Consultant is a dynamic and customer-focused professional responsible for attracting and guiding potential residents through the leasing process. This role plays a crucial part in driving occupancy rates, enhancing resident satisfaction, and creating a positive first impression for our multi-family property. The Leasing Consultant thrives on building relationships, providing exceptional service, and showcasing the property's features and benefits.

VALUES MODELED:

All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to residents and prospects, addressing inquiries, concerns, and requests in a friendly and professional manner.
• Maintain a positive and welcoming atmosphere to create a memorable leasing experience.
• Greet and engage with prospective residents, establishing rapport and understanding their needs and preferences.
• Conduct property tours, effectively highlighting the property's amenities, floor plans, and unique selling points.
• Use a customer-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Participate in and assist with planning and coordinating resident events and activities to foster a sense of community.

Leasing And Marketing

• Utilize persuasive sales techniques to promote the property and convert leads into leases.
• Collaborate with marketing teams to showcase the property through various channels, including online listings and social media.
• Assist prospects with the leasing process, including explaining lease terms, application procedures, and move-in details.
• Process lease applications, conduct background checks, and ensure accurate and timely completion of lease agreements.
• Accurately input and maintain resident and lease data in property management software, ensuring up-to-date records.
• Assist with rent collection, tracking delinquencies, and coordinating lease renewals.
• Stay informed about property features, floor plans, and community amenities to effectively communicate the value of residing in the community.

Market Insight

• Stay knowledgeable about local market trends, competitor performance, and resident preferences to tailor leasing approaches.
• Vendor and Partner Relationships:
• Collaborate with external vendors, real estate agents, and industry partners to maximize leasing opportunities and optimize property exposure.

Qualifications

EDUCATION/EXPERIENCE:

• High school diploma or equivalent
• Preferred: College degree in Business, Marketing, Hospitality, or related field.

Competencies

• Proven experience in sales, customer service, or a related field, with a focus on leasing or real estate (preferred).
• Strong interpersonal and communication skills for engaging with prospects, residents, and team members.
• Excellent organizational skills and attention to detail for lease administration and record-keeping.
• Proficiency in property management software, CRM tools, and Microsoft Office suite.
• Positive attitude, self-motivated, and the ability to work effectively in a fast-paced environment.
• Knowledge of fair housing regulations, leasing laws, and customer service best practices.
• Valid driver's license and reliable transportation.

Key Qualities

• Dynamic and customer-focused
• Relationship-builder
• Exceptional service provider
• Showcasing property features effectively.