Leasing Consultant

Residential ONE; Washington, Baltimore (District of Columbia, MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Residential One is seeking a Leasing Consultant to manage leasing, marketing, and resident relations for multi-family communities. You will greet prospects, qualify criteria, and guide them through applications and deposits while ensuring move-in readiness.

You will record visits, update reports, and coordinate with maintenance and staff to deliver a welcoming community and strong occupancy metrics.

Qualifications

• Minimum 1 year apartment management experience.
• Ability to handle inbound inquiries, conduct property tours, highlight amenities and close sales.
• Excellent verbal and written communication skills.
• Ability to de-escalate resident complaints and foster welcoming community atmosphere.
• Familiarity with industry software and lease signing platforms.
• Proficiency with Microsoft Office Suite and related tools.
• Accurate lease paperwork, income verification, and background checks.

Responsibilities

• Lease apartments and market to prospects.
• Record visits and maintain guest cards and reports.
• Prepare and process applications and deposits.
• Ensure apartments are move-in ready on agreed dates.
• Assist with renewals and advertising effectiveness.
• Maintain cleanliness and curb appeal; host functions as needed.
• Manage resident relations and respond to requests in a timely manner.

Skills

Qualify prospects

Close sale

Customer service

Communication skills

Microsoft Office

Lease signing platforms

Education

High school diploma or GED

Tools

Industry software

Job description

Under the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.

Duties & Responsibilities

Duties & responsibilities may include, but not limited to: Leasing

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready”, and communicate related service needs.
• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.
• Other duties that may be assigned.

Administrative

• Accept rental payments and give immediately to the appropriate party.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Request.
• Maintain open communication with supervisor(s), as well as residential staff.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Conduct market surveys and shop competitive communities.

Safety Responsibilities:

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensures that unsafe conditions are corrected in a timely manner.

All other duties as assigned.

Qualifications

• High school diploma or GED.
• Minimum 1 year apartment management experience.
• The ability to handle inbound inquires, conduct engaging property tours, highlight amenities and confidently close a sale.
• Excellent verbal and written communication skills.
• Ability to de-escalate resident complaints, address maintenance requests professionally, and foster a welcoming community atmosphere.
• Familiarity with industry specific software.
• Proficiency with Microsoft Office Suite, and lease signing platforms.
• Accuracy in preparing lease paperwork, processing rental applications, verifying income, and running credit/background checks.
• Strong organizational and follow through skills.

Preferred Experience

• 1-2 years of experience in retail sales, hospitality, customer service, or general administrative roles.
• A basic understanding of local, state, and federal Fair Housing laws.

It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).