Leasing Consultant

Lancaster Campus; Tempe (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Lancaster Campus in Tempe, AZ is seeking an enthusiastic Leasing Consultant to support day-to-day property operations and drive leasing efforts. You will assist with applications, renewals and communications to maintain strong occupancy and tenant relations.

You will collaborate with the General Manager and the leasing team, handling inquiries, coordinating advertising, and contributing to reports and administrative tasks while delivering excellent customer service in a busy environment.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver’s license and current automobile insurance is preferred.
• Ability to operate fax machine, copier, telephone, PC, typewriter, calculator and key card system.
• Computer skills and math ability; accurate typing and record keeping.

Responsibilities

• Assist with leasing to achieve full lease-up and maintain high occupancy.
• Maintain accurate property availability records aligned with renewal reports.
• Review and present rental applications to the General Manager.
• Coordinate licenses and renewal processes with legal counsel and city.
• Assist with check-out and inspections of vacated units and finalize accounts.
• Ensure leases and resident check-ins are accurate and timely.
• Address resident concerns/ complaints promptly to protect property relations.
• Support weekly reporting on property performance.
• Assist development of marketing programs to position the property in the market.
• Support resident retention programs and courteous communications with residents and vendors.
• Answer phones as needed and perform general administrative duties.

Skills

Customer service

Communication skills

Microsoft Office

Problem solving

Team collaboration

Education

Bachelor degree or equivalent combination of education and experience

Tools

Entrata

Job description

Overview

Enthusiastic, outgoing leasing professional wanted!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.

If you're someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we've got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!

Responsibilities

The Leasing Consultant reports to the General Manager. This position is responsible for assisting with the day to day operations of the property to ensure customer satisfaction, fiscal stability and good physical condition.

• Assist with leasing in an effort to ensure full lease-up and maintenance of high occupancy levels; includes the mailing of renewal offers, logging of responses and management of property availability
• Assist with ensuring an accurate record of availability that is compatible with the lease renewal report
• Approve, enter and present all rental applications to the General Manager for execution
• Manage property licenses and the renewal process by liaison with legal counsel and the City
• Assist with the check-out process to ensure compliance with final account statement requirements; includes accepting keys for departing residents and performing inspections of vacated units
• Ensure that leases and resident check-ins are accurate and efficient
• Investigate and respond to concerns/complaints from residents in a timely manner ensuring accuracy and fostering good public relations; includes reporting to the General Manager
• Assist in the preparation of weekly reports related to the property's performance as required
• Assist in the development and implementation of advertising/marketing programs to position the property in the marketplace
• Assist in the development and implementation of resident retention programs
• Maintain courteous communication with residents, applicants, employees and vendors
• Answer telephones as needed
• General administrative duties such as filing and typing

Qualifications

• Bachelor degree or equivalent combination of education and experience
• First Aid/CPR certification or willingness to obtain
• Valid driver's license and current automobile insurance is preferred
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system and vacuum
• Computer skills and math ability
• Accurate typing and record keeping
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is preferred
• Accurate in numerical analysis and transfer of related data
• Accurate in preparation of documents to ensure grammatical and legal correctness
• Knowledge of and adherence to all federal, state and local laws
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Demonstrate a positive, professional and enthusiastic attitude at all times
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment
• Ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations
• Ability to think rationally beyond a specific set of instructions