Leasing Consultant

CREI Management, LLC; Tallahassee (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

CREI Management, LLC is seeking a Leasing Consultant to interface with prospective residents, handle day-to-day issues, and coordinate lease renewals at the community. You will follow Fair Housing standards, screen applications, and ensure smooth move-ins.

The role emphasizes strong customer service, sales, and communication skills, with training on closing techniques and objections. Office-based with potential for weekend coverage.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred.
• Three to six months related experience and/or training or equivalent

Responsibilities

• Provide excellent service to residents, prospects and visitors.
• Lease apartments in accordance with budget guidelines.
• Follow Fair Housing Standards in all dealings.
• Coordinate outside marketing under supervision.
• Review applications including credit and income verifications and background checks.
• Prepare lease packets and ensure proper documentation and signatures.
• Ensure apartment condition prior to move-in and conduct final inspection.
• Follow up with residents to promote renewals and manage lease renewals.

Skills

Sales

Customer service

Communication

Negotiation

Time management

Confidentiality

Team player

Organized

Detail-oriented

Public speaking

Adaptability

Education

High School diploma or GED

Bachelor’s Degree preferred

Tools

Microsoft Word

Excel

Entrata

Job description

Description

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Summary

Under the supervision of the Community Manager, Leasing Manager, and/or Assistant Manager, the Leasing Consultant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for leasing consultants centers on Fair Housing, closing techniques, and overcoming objections.

Reports To

Community Manager

Primary Duties and Responsibilities

• Provide excellent service to all residents, prospects and visitors to the community
• Effectively lease apartments in accordance with budget guidelines
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
• Coordinate the application review for each lease including credit and income verifications and background checks
• Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
• Ensure the condition of leased apartments prior to move-in, including a final inspection
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents

Requirements

Minimum Qualifications

• High School diploma or General Education Degree (GED); Bachelor’s Degree preferred
• Three to six months related experience and/or training Equivalent combination of education and experience

Knowledge, Skills, and Abilities Required

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
• Excellent customer service, sales and negotiation skills
• Good communication and listening skills
• Able to speak effectively before groups of customers or employees of organization
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented
• Patient, even-tempered and works well under pressure
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
• Able to write routine reports and correspondence
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Able to compute rate, ratio, percentage, discounts, and pro-rations
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires
• Knowledgeable in Microsoft Word and Excel
• Knowledge in Entrata preferred

Working Conditions

Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties. #zr #ft