Leasing Consultant

Avenue5 Residential; Santa Rosa (CA); On-site; USD 28,413 - 40,467; Part time

Benefits offered by this job

Medical, dental, vision, and mental health coverage

Competitive pay and life insurance

Generous time-off plan including 10 paid holidays

Professional development and mentoring

Job summary

Avenue5 Residential is seeking a Leasing Consultant in Santa Rosa, California. The ideal candidate will be responsible for all leasing activities, ensuring high levels of customer service to prospective and current residents.

This position requires excellent communication skills and a high school diploma, with preferred experience in sales and residential leasing. Benefits include competitive pay and a holistic approach to employee wellness.

Qualifications

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.

Responsibilities

• Coordinate all activities related to apartment rentals and lease renewals.
• Provide excellent customer service to enhance resident retention.
• Maintain accurate records and documentation related to leasing.
• Inspect properties to ensure quality and safety.

Skills

Customer service skills

Interpersonal skills

Time-management skills

Microsoft Office Suite

Conflict resolution

Education

High school diploma

Tools

Yardi Voyager

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Title

Leasing Consultant

Salary

$25 per hour

Schedule

Tuesday-Saturday | 9:00am-6:00pm

Benefits

Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness: Generous time‑off plan includes 10 paid holidays including a community service day and your birthday.
• Perks and more: Mentoring, Professional development, Discounts, Tuition reimbursement, Robust recognition program, And we’re just getting started.

About the Leasing Consultant Position

We’re looking for a talented leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move‑ins, move‑outs, and lease renewals. The leasing consultant is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all. Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move‑in paperwork and processes.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property. Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail or email.
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Inspects apartments prior to resident move‑ins and ensures apartments are in move‑in condition by coordinating move‑in/out needs and schedules with the maintenance team.
• Creates and maintains confidential resident files, which include reviewing move‑in paperwork with new residents.
• Completes weekly leasing reports in accurate and timely fashion.
• Ensures all open and close procedures are completed daily.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Responsible for shopping competitive properties.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned.

Education and Experience

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.

Skills and Requirements

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time‑management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.