Leasing Consultant

Avenue5 Residential; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) contributions

Generous time-off plan

Tuition reimbursement

Job summary

Avenue5 Residential is seeking a talented leasing consultant in Austin, Texas, to manage activities related to apartment rentals, move-ins, and lease renewals. This role involves interacting with current and prospective residents, ensuring maximum occupancy and client satisfaction.

The ideal candidate will have a high school diploma and preferred experience in sales and residential leasing. Excellent customer service and interpersonal skills, along with proficiency in Microsoft Office and Yardi Voyager, are essential for this position.

Qualifications

• High school diploma required.
• Minimum one year of previous sales experience preferred.
• One year of previous residential leasing experience preferred.

Responsibilities

• Coordinate all activities related to apartment rentals and lease renewals.
• Provide excellent customer service and promote quality living.
• Maintain accurate records of traffic activity.
• Inspect apartments prior to resident move-ins.
• Comply with all company policies and local laws.

Skills

Customer service excellence

Interpersonal skills

Computer skills (Yardi Voyager, Microsoft Office)

Communication skills

Organization and time management

Education

High school diploma

Tools

Yardi Voyager

Microsoft Office Suite

Job description

Benefits

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness: Generous time‑off plan includes 10 paid holidays, a community service day and your birthday.
• Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program.

About The Leasing Consultant Position

We’re looking for a talented leasing consultant who will coordinate all activities related to apartment rentals, move‑ins, move‑outs, and lease renewals. The leasing consultant interacts directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Listen, understand and show empathy and respect to focus on the needs of others.
• Provide excellent customer service and promote a quality living experience.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation and complete move‑in paperwork and processes.
• Ensure model apartments are in touring condition.
• Orient prospective and current residents to the property and process renewal paperwork each month.
• Maintain accurate records of traffic activity by entering applicable information into the computer.
• Follow up with all prospective residents via phone, mail or email.
• Convert phone traffic into scheduled appointments to tour the property.
• Inspect apartments prior to resident move‑ins and ensure move‑in condition, coordinating move‑in/out needs with maintenance.
• Create and maintain confidential resident files, reviewing move‑in paperwork with new residents.
• Complete weekly leasing reports accurately and timely.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations by responding to requests promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds to ensure safety and cleanliness; alert maintenance to repair items.
• Process work‑order requests for residents and ensure timely completion.
• Provide clerical support such as answering phone calls, filing and processing property invoices.
• Assist with planning and implementing resident activities to increase retention.
• Comply with all company policies, health and safety rules, and local, state and federal laws.
• Perform other duties as assigned.

Education & Experience

• High school diploma required.
• Minimum one year of previous sales experience preferred.
• One year of previous residential leasing experience preferred.

Skills & Requirements

• Excellent customer service and interpersonal skills.
• Prior experience with Yardi Voyager or equivalent system preferred.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Strong communication skills at all levels.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast‑paced environment with urgency.
• Ability to relay technical concerns with adequate detail quickly and accurately.
• English language proficiency (reading, writing, speaking).
• Ability to use general office equipment (telephone, fax, printer, copier, key‑track system).
• Strong organizational and time‑management skills.
• Ability to defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record and current auto insurance required.
• Compliance with all safety requirements.
• Must complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within first 30 days.