Leasing Consultant

AG Living; Round Rock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

AG Living is seeking a Leasing Consultant to attract and guide potential residents through the leasing process. You will drive occupancy, enhance resident satisfaction, and create a positive first impression for our multi-family property.

You will build relationships, provide exceptional service, and showcase the property's features and benefits, including tours, applications, and move-in details. This role emphasizes resident events support and accurate data management in our systems.

Qualifications

• Provide exceptional customer service to residents and prospects.
• Greet and engage with prospective residents, establishing rapport and understanding needs.

Responsibilities

• Provide exceptional customer service to residents and prospects in a friendly, professional manner.
• Greet and engage with prospective residents, establishing rapport and understanding needs and preferences.
• Conduct property tours highlighting amenities, floor plans, and selling points.
• Promptly process lease applications and coordinate move-in details.
• Input and maintain resident and lease data in property management software.
• Assist with rent collection, delinquencies, and lease renewals.
• Stay knowledgeable about property features and community amenities to communicate value.

Skills

Customer service

Sales

Property tours

Communication

Relationship building

Tools

Property management software

Job description

JOB SUMMARY

The Leasing Consultant is a dynamic and customer-focused professional responsible for attracting and guiding potential residents through the leasing process. This role plays a crucial part in driving occupancy rates, enhancing resident satisfaction, and creating a positive first impression for our multi-family property. The Leasing Consultant thrives on building relationships, providing exceptional service, and showcasing the property's features and benefits.

VALUES MODELED

All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

CUSTOMER SERVICE

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to residents and prospects, addressing inquiries, concerns, and requests in a friendly and professional manner.
• Maintain a positive and welcoming atmosphere to create a memorable leasing experience.
• Greet and engage with prospective residents, establishing rapport and understanding their needs and preferences.
• Conduct property tours, effectively highlighting the property's amenities, floor plans, and unique selling points.
• Use a customer-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Participate in and assist with planning and coordinating resident events and activities to foster a sense of community.

LEASING AND MARKETING

• Utilize persuasive sales techniques to promote the property and convert leads into leases.
• Collaborate with marketing teams to showcase the property through various channels, including online listings and social media.
• Assist prospects with the leasing process, including explaining lease terms, application procedures, and move-in details.
• Process lease applications, conduct background checks, and ensure accurate and timely completion of lease agreements.
• Accurately input and maintain resident and lease data in property management software, ensuring up-to-date records.
• Assist with rent collection, tracking delinquencies, and coordinating lease renewals.
• Stay informed about property features, floor plans, and community amenities to effectively communicate the value of residing in the community.

MARKET INSIGHT

• Stay knowledgeable about local market trends, competitor performance, and resident preferences to tailor leasing approaches.
• Vendor and Partner Relationships:
• Collaborate with external vendors, real estate agents, and industry partners to maximize leasing opportunities and optimize property exposure.