Leasing Consultant

AION Management; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Alden in Pittsburgh is seeking a Leasing Consultant to maximize occupancy by qualifying traffic, touring apartments, and coordinating move-ins. You will network locally, promote resident retention, and deliver exceptional customer service.

Responsibilities include responding to inquiries, scheduling tours, and supporting on-site marketing, while maintaining property standards and ensuring timely processing of applications and leases.

Qualifications

• : High school diploma or equivalent; college preferred.
• Leasing experience and strong customer service skills are required.
• Ability to tour and explain apartments and community amenities.

Responsibilities

• Conduct all leasing activities at the property, respond to inquiries, give tours, and coordinate move-ins.
• Develop on-site marketing activity and referral programs to increase traffic and closings.
• Maintain property appearance and curb appeal, ensuring 24-hour service responses.

Skills

Leasing Experience

Customer Service

Walk Properties/Grounds

Education

High School Diploma or Equivalent

College Preferred

Tools

Entrata

Job description

Under the direction of the Property Manager, the Leasing Consultant at The Alden in Pittsburgh is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Duties and Responsibilities:

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative:

• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately enter all prospect and resident data into Entrata in a timely manner
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning

Customer Service:

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards

Requirements:

• High school diploma or equivalent, college preferred.
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays
• Valid driver’s license

Qualifications

Skills

Preferred

Lease Renewal Experience

Novice

Leasing Experience

Novice

Customer Service

Novice

Licenses & Certifications

Preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.