Leasing Consultant

Hirebridge; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in New York is seeking a Leasing Consultant to manage leasing procedures, provide excellent customer service, and handle administrative tasks. The ideal candidate will have strong communication skills and experience in leasing and resident management. Responsibilities include leasing apartments, conducting inspections, and maintaining resident files, all while ensuring a professional image and adherence to company policies.

Qualifications

• Experience in leasing and resident management.

Responsibilities

• Lease apartments to qualified prospects.
• Manage availability guidelines and follow leasing procedures.
• Conduct move-in, move-out, and turnkey inspections.

Skills

Effective communication

Professional image maintenance

Strong organizational skills

Excellent verbal skills

Customer service orientation

Assertiveness

Sales closing skills

Ability to manage and coach leasing team

Education

Valid driver’s license

Tools

Knock

Onesite

AIRM

Job description

The purpose of the Leasing Consultant is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for their assigned community.

Primary Functions:

I. Leasing Responsibilities:

1. Ensure leasing procedures are followed daily.
2. Manage availability guidelines.
3. Review leasing follow-up weekly.
4. Receive incoming calls from prospects professionally and warmly, encouraging visits. Check messages and follow up as needed.
5. Inspect the property daily for cleanliness and appearance, including trash management and apartment readiness.
6. Lease apartments to qualified prospects.
7. Schedule move-ins to minimize rent loss.
8. Escort prospects to apartments and amenities.
9. Drive a golf cart or walk with prospects.
10. Prepare paperwork for lease verification.
11. Verify applications, process files promptly, and submit for approval. Set up files for move-in.
12. Report weekly traffic and call recap to the Community Director.
13. Follow up with visitors within 24 hours and send a note/e-mail within seven days.
14. Perform any other projects assigned by the Community or Regional Director.

II. General Office/Administrative Responsibilities:

• Conduct move-in, move-out, and turnkey inspections, addressing concerns.
• Maintain key control procedures for security.
• Handle resident notices and maintain files.
• Adhere to dress code policies.
• Assist with lease renewals: prepare documents, contact residents 75 days before lease end, send renewal notices, prepare new leases, and follow up on promises.
• Assemble move-in packages.
• Keep files current.
• Operate the office alarm system.
• Deliver comprehensive move-in presentations.
• Calculate rent, prorates, late fees, and percentages.
• Document maintenance requests.

III. Qualifications:

A. Skills:

1. Effective communication.
2. Professional image maintenance.
3. Strong organizational skills.
4. Excellent verbal skills.
5. Customer service orientation.
6. Assertiveness.
7. Sales closing skills.
8. Pass drug screening.
9. Ability to manage and coach leasing team.
10. Valid driver’s license.

B. Knowledge:

1. Experience in leasing and resident management.
2. Familiarity with Knock, Onesite, and AIRM systems.

REPORTS TO:

Community Director, Assistant Community Director

JOB CLASSIFICATION:

Non-exempt; overtime paid for hours over 40 weekly.

Our commitment to diversity and inclusion ensures equal opportunity employment.

Physical Demands include frequent use of hands, standing, walking, reaching, climbing, and the ability to lift up to 20 pounds.