Leasing Consultant

LyvWell Apartments LLC; McKinney (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

Vacation/PTO policy

401(k) retirement plan with employer 5

Bonus or commission programs

Housing discounts

Education assistance

Job summary

LyvWell Apartments LLC is seeking a Leasing Consultant to welcome prospects and residents, guide them through the leasing process, and close leases on-site at The Gables of McKinney. You will manage leads, schedule tours, and help applicants complete online housing applications.

The role emphasizes high-energy sales, strong customer service, and adherence to Fair Housing laws while working weekends and evenings as needed to support busy leasing cycles.

Qualifications

• Knowledge of federal and state apartment housing laws.
• Experience with multifamily property management or leasing processes is a plus.
• Familiarity with CRM systems and online applications.

Responsibilities

• Provide exceptional customer service to prospects and residents to drive satisfaction and leases.
• Conduct tours and present apartment homes to generate new leases and renewals.
• Manage leads, schedule tours, and oversee the leasing process from screening to move-in.

Skills

Fair housing laws

Affordable housing programs

Microsoft Office

Personal accountability

Persuasiveness

Closing sales techniques

Education

High school diploma/GED

Associate degree in Customer Service/Hospitality

Tools

Yardi CRM

Job description

Location The Gables of McKinney - 1500 Eldorado Pkwy Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact. If you’re ready to be a part of our team, we encourage you to apply.

Job Description Position Summary

Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions. As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents. You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application. Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.

Essential Job Function

• Customer Service (30%)
  Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
  Guide prospects through the leasing experience to make renting easy
  Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
  Fully dedicated to prospects through answering calls, emails, chats, and texts
  Encourage prospects to apply Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends
• Sales (40%)
  Communicate detailed information regarding communities and apartments to prospects
  Generate interest in the community by conducting informative and personalized tours that result in new leases
  Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
  Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
  Employ effective selling techniques to close the sale
  Work collaboratively with the onsite team to exceed occupancy goals and objectives
  Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
  Maintain awareness of current rental rates and promotions of competitive properties
  Project a favorable image of the community at all times to achieve property objectives and public recognition
  Schedule tours and show apartments
• Leasing Administration (30%)
  Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
  Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM) Complete assigned CRM tasks within the appropriate time frame
  Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
  Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
  Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
  Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM

Education

High school diploma/GED required Associate degree in Customer Service/Hospitality preferred

Work Experience

1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required 1-2 Years of previous leasing experience within the multifamily property management industry preferred

Licenses & Certifications

Valid driver's license depending on property required

Requirements

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)
• Previous leasing experience within the multifamily property management industry a plus
• Demonstrated success in goal setting/achievement and following a sales process
• Must have knowledge of federal and state apartment housing laws
• Must adhere to Fair Housing laws and leasing policies and procedures
• Must be high energy, sales and customer service driven
• Must be reliable, high attention to detail, self-motivated, and self-managing
• Must have the ability to work well with diverse individuals
• Must have a customer-focused mentality, a sharp professional appearance and sales aptitude
• Outstanding interpersonal communication skills both written and verbal

Required Skills

Required skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics. Proficient with Yardi CRMIQ preferred Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends, so that's when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks. This is a fully on-site position. Candidates must be able to work from our office every scheduled workday; remote or hybrid arrangements are not available for this role.

Compensation

Competitive Commission Program: Bonus commission Renewal commission Housing discount Other Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests

The Benefits of Working at LyvWell:

• Benefits designed to help you grow, thrive, and live well.
• Full benefits package
• Vacation/PTO Policy
• 401(k) Retirement Plan Plus Employer Match
• Bonus or Commission Programs
• Education Assistance
• Associate Housing Discounts
• Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.
• Drug free workplace

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.