Leasing Consultant

LyvWell Apartments; McKinney (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Full benefits package

Vacation/PTO

401(k) Retirement Plan + EmployerMatch

Housing discounts

Commission programs

Job summary

LyvWell Apartments in McKinney, TX is seeking a Leasing Consultant responsible for driving occupancy and rent growth through excellent customer service, compelling tours, and efficient leasing administration. You will manage leads in the CRM, schedule tours, show apartments, and guide prospects through the application and move-in process.

The role requires 1–2 years in sales/customer service and leasing experience is preferred.

Qualifications

• 1–2 years of sales and customer service experience in a fast-paced environment (property mgmt, hospitality, retail or restaurant).
• 1–2 years of leasing experience in multifamily property management preferred.

Responsibilities

• Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction.
• Guide prospects through the leasing experience to make renting easy.
• Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork.
• Fully dedicated to prospects through answering calls, emails, chats, and texts.
• Encourage prospects to apply.
• Ability to work a flexible schedule, including evenings and weekends.
• Communicate detailed information regarding communities and apartments to prospects.
• Generate interest by conducting informative tours that lead to new leases.
• Highlight community quality and lifestyle to drive sales.
• Develop knowledge of the rental process and markets for successful sales interactions.
• Use effective selling techniques to close sales.
• Collaborate with onsite team to exceed occupancy goals.
• Maintain knowledge of apartments, amenities, and local attractions.
• Monitor current rental rates and promotions of competitors.
• Schedule tours and show apartments.
• Actively participate in leasing by managing leads, qualifying prospects, touring, and move-in procedures.
• Proactively manage leads using the CRM and complete CRM tasks on schedule.
• Manage leasing requests from residents including lease breaks, transfers, etc.
• Process applications, screenings, leases, and move-in docs for smooth transition.
• Inspect apartments prior to move-in and coordinate with maintenance for outstanding items.
• Master leasing process from post-tour follow-ups to closing CRM tasks.

Skills

Customer service

Sales

Leasing knowledge

CRM

Tours & presentations

Education

High school diploma/GED

Associate degree in Customer Service/Hospitality preferred

Tools

Yardi

Microsoft Office

Job description

Location

The Gables of McKinney - 1500 Eldorado Pkwy

Business

We believe home is more than a place to live. Its where life happens; connections are made, and communities grow. That's why we're committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description

Position Summary

Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.

As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.

You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.

Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.

Essential Job Function

1. Customer Service (30%)

• Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
• Guide prospects through the leasing experience to make renting easy
• Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
• Fully dedicated to prospects through answering calls, emails, chats, and texts
• Encourage prospects to apply
• Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends

1. Sales (40%)

• Communicate detailed information regarding communities and apartments to prospects
• Generate interest in the community by conducting informative and personalized tours that result in new leases
• Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
• Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
• Employ effective selling techniques to close the sale
• Work collaboratively with the onsite team to exceed occupancy goals and objectives
• Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
• Maintain awareness of current rental rates and promotions of competitive properties
• Project a favorable image of the community at all times to achieve property objectives and public recognition
• Schedule tours and show apartments

1. Leasing Administration (30%)

• Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
• Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
• Complete assigned CRM tasks within the appropriate time frame
• Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
• Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
• Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
• Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM

Education

• High school diploma/GED required
• Associate degree in Customer Service/Hospitality preferred

Work Experience

• 1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required
• 1-2 Years of previous leasing experience within the multifamily property management industry preferred

Licenses & Certifications

• Valid driver's license depending on property required

Requirements

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)
• Previous leasing experience within the multifamily property management industry a plus
• Demonstrated success in goal setting/achievement and following a sales process
• Must have knowledge of federal and state apartment housing laws
• Must adhere to Fair Housing laws and leasing policies and procedures
• Must be high energy, sales and customer service driven
• Must be reliable, high attention to detail, self-motivated, and self-managing
• Must have the ability to work well with diverse individuals
• Must have a customer-focused mentality, a sharp professional appearance and sales aptitude
• Outstanding interpersonal communication skills both written and verbal
• Required skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics.
• Proficient with Yardi CRMIQ preferred
• Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends, so that’s when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks.
• This is a fully on-site position. Candidates must be able to work from our office every scheduled workday; remote or hybrid arrangements are not available for this role.

Compensation

Competitive Commission Program:

• Bonus commission
• Renewal commission
• Housing discount
• Other Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests

The Benefits of Working at LyvWell:

Benefits designed to help you grow, thrive, and live well.

• Full benefits package
• Vacation/PTO Policy
• 401(k) Retirement Plan Plus Employer Match
• Bonus or Commission Programs
• Education Assistance
• Associate Housing Discounts

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

We are proud to create a diverse environment and are proud to be an equal opportunity employer.