Leasing Consultant

Thesciongroupllc; Maryland; On-site; USD 20,664 - 22,730; Full time

Job summary

Thesciongroupllc is seeking an Experience Team Member in Maryland to enhance customer interactions and drive community engagement. This role involves responsibilities in marketing, administration, and customer service, all within a dynamic and agile environment.

Candidates should possess a customer-centric mindset and excellent communication skills, and be prepared to work during summer and holidays. The compensation for this position ranges from $15 to $16.50 per hour, with additional bonuses and benefits offered.

Qualifications

• Ability to thrive in a fast-paced environment.
• Exceptional interpersonal and problem-solving skills.
• Willingness to work during summer, holidays, and turn periods.

Responsibilities

• Prioritize interactions and communication with customers.
• Assist with planning and executing customer experience initiatives.
• Provide feedback on sales barriers to management.

Skills

Customer-centric mindset

Agility & flexibility

Great communication skills

Reliability & self-discipline

Job description

Your Opportunity

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem‑solving skills and a stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after‑hours lock‑out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self‑discipline
• Availability to work during summer, holidays, and turn periods

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after‑hour on‑call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Salary & Compensation

The base salary range for this full‑time position is base + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Maryland Pay Range

$15 — $16.50 USD