Leasing Consultant

Mission Rock Residential, LLC; Laurel (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Mission Rock Residential is seeking a passionate Leasing Consultant to enhance the resident experience by guiding them through the leasing process. This full-time role involves exceptional customer service, effective communication, and a commitment to maintaining a welcoming community. You will have the opportunity to engage with prospective residents, ensuring a seamless apartment home acquisition experience.

Benefits

Career advancement and learning opportunities

Bonus opportunity

Paid holidays including Personal Wellness Day & Volunteer Day

Accrue sick time and vacation time

Housing discount opportunity

401(k) with company match

Medical, Dental, and Vision insurance plans

Employer-sponsored disability plans

Health savings account with employer contribution

Employee Assistance Program (EAP)

Qualifications

• 1-2 years of customer service or sales experience required.
• Willingness to build rapport with residents and team members.
• Experience in Property Management preferred.

Responsibilities

• Guide residents through leasing and renting process.
• Maintain communication and engagement with residents.
• Lease and pre-lease apartment homes, ensuring compliance.

Skills

Customer service

Communication

Time-management

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Suite

Job description

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Description

As the Leasing Consultant, you have the opportunity to play a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm. You'll be at the forefront of creating and maintaining a welcoming environment, showcasing our community’s unique features, and helping prospective residents find their next apartment home.

Job Type

Full-time

Description

As the Leasing Consultant, you have the opportunity to play a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm. You'll be at the forefront of creating and maintaining a welcoming environment, showcasing our community’s unique features, and helping prospective residents find their next apartment home.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can have a positive impact on our resident and team member experience.

Location: Laurel, MD - Views at Laurel Lakes

Are you ready to make an impact?

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a Personal Wellness Day & Volunteer Day
• Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)
• Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.
  
  

The day-to-day: Leasing Consultants are people-centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers. Leasing Consultants may work with any of the following:

• Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
• Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations
• Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations
• Provide tours of the community in diverse weather conditions
• Ensure the quality of the community and apartment homes is ready to showcase daily
• Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
• Assist and engage with retention, resident parties, and renewals
• Collaborate with fellow team members
  
  

Requirements

What you bring:

• Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
• Strong organizational and time-management skills
• Enthusiasm to empathize, collaborate, and engage with others
• Desire to improve the lives of those around you
• 1-2 years of customer service or sales experience
• Adherence to Fair Housing best practices
• Basic computer skills, including familiarity with Microsoft Suite
• Aptitude to being solution-oriented
• Property Management skills/experience preferred
• High School diploma or equivalent
  
  

Salary Description

$19-$21

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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