Leasing Consultant

WMFHA; Indianapolis (IN); On-site; Full time

Job summary

WMFHA is seeking a Leasing Consultant in Indianapolis to handle client inquiries, lease apartments, and provide exemplary customer service. This position offers the opportunity to be part of a robust team at a renowned property management company, with considerable employee benefits and a chance to foster growth and satisfaction in the community.

Benefits

3 Weeks of Paid Time Off

Medical/Dental/Vision coverage

401(k) with company match

Birthday Paid Day Off

Paid Volunteer Time Off

12 Paid Holidays

Employer Paid Leave

Sabbatical

Education Reimbursement

Employee Assistance Program

Qualifications

• Previous experience in a customer-facing role required.
• Demonstrated sales and closing skills essential.
• Excellent organizational and communication skills needed.

Responsibilities

• Responsible for responding to inquiries from prospective clients and leasing units.
• Ensure daily marketing and administrative operations of the property.
• Process lease application paperwork and prepare new lease contracts.

Skills

Customer service skills

Sales skills

Organizational skills

Communication skills

Ability to work with diverse groups

Education

High School Diploma

Job description

Job DetailsLevel EntryJob Location Indianapolis, IN - Indianapolis, INPosition Type Full Time 30-40 hours per weekEducation Level High SchoolSalary Range $24.00 - $28.00 HourlyTravel Percentage NoneJob Shift Day - including weekend and oncallLeasing Consultant

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Workâs "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.â In addition, in 2019,ÂBH was named to the 100 âBest Workplaces for Diversity.â We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

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Leasing Consultant

Position Summary:Â

• The Leasing Consultant is responsible for responding to inquiries/leads from prospective clients to identify potential renters, market, lease, and renew apartment leases in accordance with Company standards and Fair Housing guidelines and provide excellent customer service. Exhibits strong commitment to the service needs of the internal and external customers. Represents the company in a professional and courteous manner.Â

Essential Functions:

• Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.ÂÂ
• Maintains a strong understanding of the community and local market competitor's specials and floor plans. Have comprehensive working knowledge of all aspects of leasing units and documents in accordance with Company standards and Fair Housing guidelines.ÂÂ
• Processes lease application paperwork for the approval of the CM and prepares new lease contracts.ÂÂ
• Inspects all target and/or show units in advance and in preparation of greeting and touring new prospects. Touring prospects may include, but is not limited to, vacant or model units and common/amenity areas of the property.ÂÂÂ
• Inspect pre-leased apartments prior to the move-in date and promptly communicate any concerns to the Service Manager or Community Manager.Â
• Understands, utilizes and promotes all third-party online leasing programs appropriately.ÂÂ
• Ensure timely and accurate logging of all prospect information and notifications into our Property Management software.Â
• Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.Â
• Stays up to date with all promotion/leasing incentives.ÂÂ
• Assist with completing Move Out Vacant Inspection Checklist (MOVIC) accurately and within the specified deadline per Company standards.Â
• Post notices to vacate and other community communication, if applicable.Â
• Assist with daily community inspections to ensure community policies are being followed and addressing, if applicable.Â
• Other duties as assignedÂ

Minimum Qualifications/Skills:

• Previous experience in a customer-facing/customer service roleÂÂ
• Demonstrated sales and closing skillsÂ
• Excellent organizational and communication skillsÂÂ
• Ability to work with a diverse group of peopleÂÂ
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by lawÂ

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Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including âon-callâ and/or participate in a rotating âon-callâ schedule as needed to meet business needs.

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Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Full range of motion with upper and lower body. Continual movement including, but not limited to:Â standing, walking, bending, stooping, crawling, and climbing stairs.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.
• Lifting at least 20 pounds.

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All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the companyâs policies and procedures.

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This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. ÂThis job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.

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BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.