Leasing Consultant

The Scion Group; Fullerton (CA); On-site; USD 22,041 - 23,419; Part time

Job summary

The Scion Group in Fullerton, California is seeking an Experience Team Member to deliver exceptional customer experiences and assist with marketing initiatives. This part-time role involves engaging with the community, flexibility to work on various schedules, and includes responsibilities in customer service and property administration. It's an ideal position for individuals with a customer-centric mindset and strong interpersonal skills.

Qualifications

• Ability to work in a frequently changing environment.
• Openness to work during summer, holidays, and transition periods.
• Willingness to undertake after‑hour on‑call duties.

Responsibilities

• Prioritize interactions and communication with customers.
• Execute sales and engagement initiatives as outlined by management.
• Assist with general housekeeping of the office and amenities.

Skills

Customer-centric mindset

Great communication skills

Interpersonal skills

Agility & flexibility

Reliability & self-discipline

Job description

Overview

Scion is paving a path in student living, and the Experience Team Member (ETM) plays a vital role in delivering exceptional customer experience and building strong partnerships within the community. The role blends marketing, relationship building, administration, and customer service in a fast‑paced, agile, collegiate environment.

We welcome all qualified candidates who are eligible to work in the United States. Unfortunately, we do not sponsor visas.

Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to the management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after‑hours lock out duties as required.

Note: The responsibilities listed above may not be all inclusive.

Qualifications

• Customer‑centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self‑discipline.
• Availability to work during summer, holidays, and transition periods.
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after‑hour on‑call rotation.

Compensation

This part‑time position offers a compensation range of $16 to $17 per hour.

Equal Employment Opportunity

Scion Group LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and other terms and conditions. Scion Group LLC is committed to the principles of equal employment opportunities.