Leasing Consultant

Weidner Apartment Homes; Federal Way (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Weidner Apartment Homes is seeking a Leasing Consultant for The Cove community. You will relate to prospective and current residents, coordinate marketing, leasing and renewal strategies, and strive to achieve occupancy and revenue retention goals with a warm, energetic approach.

The role emphasizes strong customer service, time management, and teamwork. You will conduct tours, process applications, respond promptly to inquiries, and uphold Weidner’s Move In Experience while maintaining daily

Qualifications

• Prior customer service experience required.
• Ability to work in a fast-paced environment.
• Strong communication skills (in person, phone, email, and text).
• Proficient with Microsoft Office and eager to learn Paycom/Yardi.
• Willingness to be flexible with hours and property assignments.

Responsibilities

• Walk marketing tour path, show apartments, ensure model homes and amenities are ready.
• Respond to resident and prospective resident calls and emails promptly.
• Schedule viewing appointments and convert calls to walk-ins.
• Tour prospects with energy and the Weidner way.
• Facilitate the application process at the end of the tour.
• Review and process applications promptly upon receipt.
• Communicate results promptly to applicants.
• Follow Weidner Move In Experience with approved applicants.
• Maintain and follow up on traffic in queue.
• Shop competitive properties monthly; adhere to daily marketing and leasing strategies.
• Ensure market-ready apartments and common areas meet Weidner standards.

Skills

Customer service

Communication

Time management

Teamwork

Microsoft Office

Learn quickly

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Yardi

Paycom

Job description

Position Summary

As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents of your community. With a warm and energetic personality, you will consistently find joy in creating lasting and positive impressions. This role is responsible for coordinating the communities marketing, leasing and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

The Cove

Position Summary

As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents of your community. With a warm and energetic personality, you will consistently find joy in creating lasting and positive impressions. This role is responsible for coordinating the communities marketing, leasing and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities

• Walk marketing tour path, open target viewing apartments, ensure clean and rent ready apartments, model homes and community amenities
• Respond to resident and prospective resident calls and emails promptly in the morning
• Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments
• Tour prospective residents with energy and enthusiasm the Weidner way
• Ensure successful leasing by facilitating the application process at the end of the tour
• Review and process all applications immediately upon receipt
• Timely and respectful communication with applicants upon receiving results
• Follow Weidner Move In Experience with all approved applicants
• Maintain and follow up on traffic in queue
• Shop competitive properties at least monthly; Adhere to daily marketing and leasing strategies
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards

Benefits & Perks

At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life Insurance
• Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost

Financial Benefits

• 401(k) Retirement Plan with company match of up to 4% of your eligible income
• Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work

• Vacation accrual, with no usage waiting period upon accrual
• Sick time accrual, with accrued time usage eligibility after 60 days of employment
• Nine company-designated paid holidays annually

Housing Benefits

• Employee apartment discount available at Weidner communities, subject to availability and community guidelines

Join Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.

Qualifications

• Prior customer service experienced required
• Complete tasks in a safe and efficient manner
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Yardi and Paycom experience preferred; Willing and able to learn new software programs
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work outside of normal scheduled hours as needed
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail oriented, well organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to personal vehicle and/or reliable transportation, at all times
• Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work