Leasing Consultant

Kids for the Future; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Lease commissions

Resident renewal bonus

Medical, dental, vision

Paid time off

Rent discount

Job summary

SYNC Residential in West Dallas is seeking a customer service driven Leasing Consultant with leasing experience to attract and retain residents. You will tour, qualify prospects, and guide them through the application and move-in process while maintaining high occupancy and positive resident relations.

The role requires a valid driver's license, some marketing tasks, and collaboration with a property team. Compensation includes monthly lease commissions, a renewal bonus, and robust benefits; a

Qualifications

• Minimum of 1 year of multifamily leasing experience.
• Excellent customer service and sales skills.
• Valid driver's license required.
• Experience with CRM and social media content creation preferred.

Responsibilities

• Tour prospects and guide them through the application and leasing process.
• Manage inquiries via CRM and phone.
• Create social media content and marketing materials.
• Assist with resident events and move-in processes.
• Maintain market-ready unit readiness and signage.

Skills

Leasing

Customer Service

Social Media

MS Office

Driver's License

Education

High School Diploma

Tools

ResMan

Job description

Contact information

• Phone [phone]
• Email [e-mail]

Description

SYNC at West Dallas is hiring a customer service focused and sales driven Leasing Consultant! Candidates must have a valid Driver's License and at least 1 year of multifamily leasing experience, preferably at a Class A community. Previous experience with ResMan preferred, but not required.

A Day In the Life of a Leasing Consultant at SYNC Residential:

• Touring prospective residents while assisting them through the entire application and leasing process
• Communicating and following up with prospects via the CRM
• Managing incoming calls and inquiries from current and prospective residents
• Creating social media content and marketing materials to promote the community
• Completing outreach marketing within the neighborhood and at preferred employers
• Completing audits of community website and online listing sites to verify all information is up to date and operating properly
• Opening and closing model apartment and show units for touring
• Ensuring move in packets and units are prepared for new residents
• Planning and participating in resident events

Acts as the first line contact, verbally and in-person, for all prospects, vendors, fellow employees, management executives and public in general. Attempts to lease apartments shown and/or preleases apartments with notices to vacate through new contacts and renewals of existing residents. Increase value of real estate by reaching and maintaining maximum occupancy of apartments and their maximum rates. This is a line position with direct impact on company funds.

• Answers all telephone calls, stands and greets all in-person visitors. Answers inquiries and provides rental information in an enthusiastic and positive manner. Schedules sales appointments. Converts prospect phone calls into property visits.
• Tours model or market units daily, confirming readiness for presentation each morning and closing each evening. Demonstrates units to prospects in a manner so as to attempt to close 50% of all prospects shown. Must meet individual goals and property goals set by property. Goals may fluctuate depending on the needs of each specific property.
• Record all traffic and activities daily and applies company guest card and follow-up programs in a prompt and consistent manner.
• Notifies prospects of application acceptance or rejection within 24 hours of acceptance determination.
• Completes and reviews market survey to maintain current knowledge of local markets.
• Receives and records resident service requests ensuring full and accurate information is taken; post completed service requests. Follows up by phone on completed work orders each week.
• Completes other administrative, marketing and other reasonable duties as assigned.

Marginal Duties:

• Make business and locator contacts weekly to promote the property and generate traffic
• Executes lease paperwork and move in packet, following company policies regarding move-in details including Day 1 walk through procedures with new resident and targets a zero defect move-in experience.
• Assist in resident retention and relations programs in a manner inviting resident satisfaction and comfort.
• Keeps leasing office and desks neat and orderly at all times and maintains office standardization system, including filing and forms supplies.
• Travels to suppliers to pick up parts and supplies as needed.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.
• Immediately record all marketing and traffic including emails, telephone calls, and in-person visits on appropriate reports.
• Lease apartments and be responsible for all paperwork involved in taking applications.
• Files own guest cards and maintain according to established procedures.
• Inspect model and available "market ready" units; communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e. credit check, rental history, etc.) Submit processed applications to Property Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all times.
• Design and implement and outreach (outside marketing) plan with property manager.
• Allocate time for outside marketing. (Must provide your own transportation)

Experience Requirements:

• A minimum of one year of multifamily leasing experience is required
• Previous marketing/ social media content creation highly preferred
• Schedule requirements: MWF 9am-6pm, Tues/Thurs 9am-6pm/ 10am-7pm (rotating later shift), and 3 Saturday's per month 10am-5pm. Closed Sunday's with rotating day off during the week.
• Previous experience with real estate, hospitality, and other service related industries preferred
• High school graduate or GED is required
• Proficient in Microsoft Office
• Excellent verbal and written communication skills and interpersonal skills
• Valid Driver's License required
• Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared)
• Full medical, dental, vision coverage options with ancillary benefits available
• Generous paid time off package
• Employee rent discount (30% off market rent)

Performance and Expectations:

The incumbent shall perform his/her duties using standard levels of productivity and dependability, ensuring completion in a timely manner and zero-defect manner. A 50% closing ratio should be consistently attempted. Must be able to provide clear and consistent verbal and written communication to others. Must portray a clean, neat, well-groomed professional appearance. Company-approved attire may be required and a nametag must be worn in plain sight when at work. Must be honest, trustworthy, enthusiastic and team/project oriented. A flexible workweek is mandatory. The incumbent must be customer service oriented and genuinely support and promote good resident relations and service staff and residents. Evening and weekend work is typical and usual.

Summary

Position Summary:

Responsible for all sales and on-site marketing and to increase and maintain a high property occupancy and leased position. Serves as first point of contact for property office.