Leasing Consultant

LyvWell Apartments; Country Club Trail (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Housing discount on-site

Full benefits package

401(k) with match

Referral bonuses

Job summary

The Reserve at Ashley Lake is seeking a Leasing Consultant to join our team. You will manage inquiries, schedule tours, and guide prospects through the application and move-in process, delivering outstanding service and building rapport with residents.

You will work with the onsite team to maximize occupancy, stay informed about community features and promotions, and maintain strong knowledge of leasing procedures using Yardi and other CRM tools.

Qualifications

• 1-2 years of sales and customer service experience in a fast-paced environment.
• Leasing experience in multifamily property management is a plus.
• Knowledge of federal and state apartment housing laws and Fair Housing.
• Must be high energy, customer-service driven and able to work a flexible schedule including weekends.

Responsibilities

• Provide unmatched customer service to prospects and residents to exceed expectations.
• Guide prospects through the leasing process and schedule tours; help with applications and move-in paperwork.
• Maintain CRM leads, qualify prospects, tour apartments, and follow up after tours to close leases.
• Stay informed about apartments, amenities, rates, and promotions; support team to exceed occupancy goals.

Skills

Customer Service

Sales

Leasing Administration

Education

High school diploma

Associate degree in Customer Service/Hospitality

Tools

Yardi

CRM

Microsoft Office

Job description

LocationThe Reserve at Ashley Lake - 5217 Cedar Lake RdBusinessWe believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.If you’re ready to be a part of our team, we encourage you to apply.Job DescriptionPosition SummaryOur Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.Essential Job Function1. Customer Service (35%)Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfactionGuide prospects through the leasing experience to make renting easyServe as the liaison through the application, leasing screening, and move-in process, including all related paperworkFully dedicated to prospects through answering calls, emails, chats, and textsEncourage prospects to applyAbility to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends2. Sales (45%)Communicate detailed information regarding communities and apartments to prospectsGenerate interest in the community by conducting informative and personalized tours that result in new leasesDrive the sale by highlighting the quality of the community and the lifestyle of an apartment homeDevelop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactionsEmploy effective selling techniques to close the saleWork collaboratively with the onsite team to exceed occupancy goals and objectivesMaintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residentsMaintain awareness of current rental rates and promotions of competitive propertiesProject a favorable image of the community at all times to achieve property objectives and public recognitionSchedule tours and show apartments3. Leasing Administration (20%)Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and proceduresProactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)Complete assigned CRM tasks within the appropriate time frameManage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and moreRun applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in processInspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance teamMaster the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRMEducationHigh school diploma/GED requiredAssociate degree in Customer Service/Hospitality preferredWork Experience1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required1-2 Years of previous leasing experience within the multifamily property management industry preferredLicenses & CertificationsValid driver's license depending on property requiredRequirements1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)Previous leasing experience within the multifamily property management industry a plusDemonstrated success in goal setting/achievement and following a sales processMust have knowledge of federal and state apartment housing lawsMust adhere to Fair Housing laws and Brookfield leasing policies and proceduresMust be high energy, sales and customer service drivenMust be reliable, high attention to detail, self-motivated, and self-managingMust have the ability to work well with diverse individualsMust have a customer-focused mentality, a sharp professional appearance and sales aptitudeOutstanding interpersonal communication skills both written and verbalRequired skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics.Proficient with Yardi CRMIQ preferredAbility to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends, so that's when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks.CompensationCompensation for this role is up to $20.95/hour, commensurate with experience and qualifications.Competitive Commission Program:Bonus commissionRenewal commissionHousing discountOther Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy ContestsGreat Incentives!We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:Full benefits packageGenerous paid time off401(k) with company matchGrowth and advancement opportunitiesLucrative referral bonus programIncredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace#LI-JR1We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.