Leasing Consultant

LyvWell Apartments; Cambridge (MA); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Housing discount

Full benefits package

401(k) with company match

Growth opportunities

Referral bonuses

Résumé du poste

LyvWell Apartments in Cambridge, MA is seeking a Leasing Consultant to drive occupancy and rent growth through excellent customer service and effective sales techniques. You will manage leads, schedule tours, and guide applicants through the leasing process.

You will collaborate with the onsite team, stay informed on market rates, and ensure move-in readiness. A high-energy, detail-focused professional with strong communication is ideal.

Qualifications

• High school diploma or GED required.
• Associate degree in Customer Service/Hospitality preferred.
• 1–2 years of sales and customer service experience in a fast-paced environment required.
• 1–2 years of leasing experience in multifamily property management preferred.
• Must adhere to Fair Housing laws and leasing policies.

Responsabilités

• Deliver exceptional customer service to prospects and residents, guiding them through the leasing process.
• Conduct informative and personalized tours to generate new leases and showcase community amenities.
• Manage leads, tours, applications, screenings, and move-in paperwork using the CRM and leasing software.

Connaissances

Customer service

Sales

CRM

Communication

Time management

Multitasking

Formation

High school diploma

Associate degree in Hospitality

Outils

Yardi

Microsoft Office

Description du poste

Location91 Sidney - 91 Sidney StreetBusinessWe believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.If you’re ready to be a part of our team, we encourage you to apply.Job DescriptionPosition SummaryOur Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.Essential Job Function1. Customer Service (30%)Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfactionGuide prospects through the leasing experience to make renting easyServe as the liaison through the application, leasing screening, and move-in process, including all related paperworkFully dedicated to prospects through answering calls, emails, chats, and textsEncourage prospects to applyAbility to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends2. Sales (40%)Communicate detailed information regarding communities and apartments to prospectsGenerate interest in the community by conducting informative and personalized tours that result in new leasesDrive the sale by highlighting the quality of the community and the lifestyle of an apartment homeDevelop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactionsEmploy effective selling techniques to close the saleWork collaboratively with the onsite team to exceed occupancy goals and objectivesMaintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residentsMaintain awareness of current rental rates and promotions of competitive propertiesProject a favorable image of the community at all times to achieve property objectives and public recognitionSchedule tours and show apartments3. Leasing Administration (30%)Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and proceduresProactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)Complete assigned CRM tasks within the appropriate time frameManage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and moreRun applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in processInspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance teamMaster the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRMEducationHigh school diploma/GED requiredAssociate degree in Customer Service/Hospitality preferredWork Experience1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required1-2 Years of previous leasing experience within the multifamily property management industry preferredLicenses & CertificationsValid driver's license depending on property requiredRequirements1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)Previous leasing experience within the multifamily property management industry a plusDemonstrated success in goal setting/achievement and following a sales processMust have knowledge of federal and state apartment housing lawsMust adhere to Fair Housing laws and leasing policies and proceduresMust be high energy, sales and customer service drivenMust be reliable, high attention to detail, self-motivated, and self-managingMust have the ability to work well with diverse individualsMust have a customer-focused mentality, a sharp professional appearance and sales aptitudeOutstanding interpersonal communication skills both written and verbalRequired skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics.Proficient with Yardi CRMIQ preferredAbility to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends, so that's when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks.CompensationCompetitive Commission Program:Bonus commissionRenewal commissionHousing discountOther Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy ContestsCompensationCommensurate with Experience$ 17.66 - 24.72 hourlyGreat Incentives!We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:Full benefits packageGenerous paid time off401(k) with company matchGrowth and advancement opportunitiesLucrative referral bonus programIncredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace#LI-DG24We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.