Leasing Consultant

Villa Bella Luxury Retirement Community; Clinton Charter Township (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Villa Bella Luxury Retirement Community seeks a Leasing Consultant to lead marketing and leasing activities, conduct tours, respond to inquiries, and manage leads in CRM. You will coordinate with departments to promote community operations and resident satisfaction while supporting occupancy goals.

This outside sales role requires strong communication, reliability, and the ability to work flexible hours, including evenings and weekends during peak leasing seasons.

Qualifications

• High School diploma or GED required.
• Associate's degree in marketing, public relations, or communications preferred.
• Valid driver’s license in good standing with reliable transportation.
• Marketing, public relations, sales or admissions experience preferred.
• 3–5 years leasing experience required; senior housing experience preferred.

Responsibilities

• Respond to inquiries and provide sales information regarding the community in a timely manner.
• Schedule and conduct community tours.
• Enter all leads into CRM including website leads and follow up promptly.
• Participate in outreach events and programs marketing and selling the community.
• Develop relationships with prospective residents to facilitate the sales process.
• Promote housing accommodations and services to increase sales.
• Coordinate with marketing and leadership to meet occupancy goals.

Skills

Verbal communication

Written communication

Interpersonal skills

Sales skills

Organizational skills

Time management

Analytical skills

Leadership

Customer service

Microsoft Office proficiency

Education

High School Diploma or GED

Associate's degree in marketing, public relations, or communications

Tools

Microsoft Office Suite

Job description

Job Title: Leasing Consultant

Department: Administration

Reports to: Executive Director

FLSA Status: Exempt

Position Summary

Primarily an outside sales position, the Leasing Consultant will lead marketing and leasing functions including conducting tours and responding to inquiries and information requests. Coordinates with all departments to promote outstanding community operations in alignment with goals, budget guidelines, and resident needs. Provides backup to the Executive Director in their absence. Establishes, monitors, updates, and maintains prospect files.

Principal Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to inquiries and provide sales information regarding the community in a timely manner.
• Schedule and conduct community tours.
• Enter all leads into CRM database including website leads and conduct appropriate follow up in a timely manner.
• Participate in outreach events and programs marketing and selling the community.
• Develop relationships with prospective residents to facilitate the sales process.
• Promote housing accommodations and additional services offered by the community to increase sales.
• Introduce new residents to staff and activity/wellness program and other community offerings.
• Communicate new admissions to the Executive Director/designee and support a smooth admissions process. Ensure initial deposit is received and coordinate the lease signing.
• Develop, evaluate, and implement the marketing plan with input from senior leadership for the community to achieve desired occupancy levels and continuous quality improvements. Conduct market research, assist with advertising or special promotions as directed, monitor occupancy levels and wait list working with the company marketing department.
• Coordinating with the company marketing and leadership teams, establish specific goals for sales calls, admission goals, revenue generating activities and metrics, and any other objectives determined by the team. Report on the progress and status of each goal regularly and adapt the plan as needed to show continuous improvement.
• Ensure all signage and collateral are appropriately placed, current, and in good condition. Fill flyer boxes daily.
• Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.
• Assume full responsibility for all pre-admission forms and documentation for new residents and ensure that administrative operation is up to date and complete at all times. Secure all admission paperwork prior to move in.
• Provides backup to the Executive Director in their absence.
• Investigate complaints as directed by Executive Director.
• Follow established policies and procedures including but not limited to:
• Company policies and procedures.
• Confidentiality and Privacy Policies.
• Safety policies and procedures.
• Federal, state and local regulations.
• Meet/exceed established performance goals. Additional performance requirements may be communicated.
• Job Knowledge - Demonstrate a thorough understanding of his/her job processes and procedures. Efficiently use resources (including staff and management) to obtain additional knowledge.
• Cooperativeness -Demonstrate a 'can do' attitude by responding positively to instructions. Follow instructions and work harmoniously with others to complete the job or task.
• Commitment - Commit to his/her job and to the success of the company. Take initiative to offer ideas to improve processes or results.
• Safety - Maintain a safe workplace. Report all unsafe work conditions to the Executive Director. Follow and enforce all safety policies.
• Maximize cost efficiency and productivity in the use of all resources of the department and organization.
• Attend all required department events, staff meetings, and any other job-related functions.
• Attend and successfully completes all mandatory trainings.
• Traveling throughout the community to various marketing and networking events as necessary.
• Regular and reliable attendance.
• Perform other tasks as required.

Supervisory Responsibility

This position has no supervisory responsibilities. In the event that the Leasing Consultant is covering for the ED, they may be responsible for responsibilities including interviewing, hiring, and training employees; labor management, scheduling, planning, assigning and directing work; receiving calls and finding replacements for absent staff; preparing performance evaluations; receiving and resolving employee complaints; monitoring and correcting job performance of employees; and disciplining employees up to and including discharge. When at all possible, employment decisions should include additional approval from the ED or CEO.

Requirements

Required/Desired Qualifications

Education, Training, and Experience

• High School Graduate or General Education Degree (GED)
• Associate's degree in marketing, public relations, communications preferred.
• Must have a valid driver’s license in good standing, and reliable transportation.
• Marketing, public relations, sales or admission experience preferred.
• 3-5 years leasing experience required, senior housing experience preferred.

Specific skills, knowledge, and abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to work evenings if requested or by appointment to maintain expected occupancy. May require flexible schedule to ensure presence at optimum leasing times (spring/summer) including weekend hours.
• Proficient with Microsoft Office Suite or related software.

Other Special Requirements

• Tolerate potential exposure to blood, body tissues, and fluids with occasional exposure to hazardous materials and infectious diseases.?
• Manual dexterity required to operate modern office equipment.
• Ability to travel as needed or assigned.