Part - Time Leasing Consultant

University Partners; Riverside (AL); On-site; USD 20,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vis­

401(k) plan with company match

Paid Time off

EAP Assistance

Job summary

University Partners is seeking a Leasing Consultant to drive marketing and leasing efforts at the community, interfacing with prospective residents and handling resident concerns. You will work toward occupancy goals while delivering outstanding service and ensuring fair housing practices.

You will conduct outside marketing, review lease applications and verification, prepare all paperwork, and coordinate move-ins and renewals.

Qualifications

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Ability to communicate the benefits of the apartment community to students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.

Responsibilities

• Provide excellent service to residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.
• Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning.
• Leasing: Greet prospects and show apartments and coordinate the leasing process.
• Leads: Maintain Guest Cards and leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit.
• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager.
• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval.
• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata.
• Renewals: complete renewal effort tasks as necessary.
• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
• TURN: Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
• Move-In Process: Coordinate Move-In process with new residents.

Skills

Sales experience

Leasing experience

Marketing experience

Customer service

Communication skills

Negotiation skills

Time management

Team player

Attention to detail

Education

Bachelor’s Degree preferred

High School diploma or GED

Tools

Entrata

Microsoft Word

Microsoft Excel

Job description

JOB PURPOSE:

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

Compensation: The annual compensation for this role ranges between $20,000-$30,000, depending on experience and qualifications. In addition to the base salary, this position is eligible for property bonuses.

Benefits:

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid Time off
• EAP Assistance

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor.

• Provide excellent service to all residents, prospects, and visitors to the community.

• Effectively lease apartments in accordance with occupancy goals.

• Follow Fair Housing Standards in all dealings with prospects and residents.

• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

• Conduct the application review for each lease including credit and income verifications and background checks.

• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.

• Ensure the condition of leased apartments prior to move-in, including a final inspection.

• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

• Complete all tasks necessary to successfully operate the leasing office.

Specific Responsibilities:

Daily/Weekly:

• Daily Opening and Closing Procedures: Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.

• Answer all phone calls, emails, and voicemails that come in throughout the day.

• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.

• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.

• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.

• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.

• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

• Renewals: complete renewal effort tasks as necessary.

Monthly/On-Going:

• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.

• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.

• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN:

• Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.

• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.

• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:

• Enter gate codes, distribute parking decals.

• Obtain utility hook-up verification from resident (or no mail key).

• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

• Confirm Resident Contact Information & Demographics in Entrata

QUALIFICATIONS:

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.

• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.

• Excellent customer service, sales, and negotiation skills.

• Good communication and listening skills.

• Able to speak effectively before groups of customers or employees of organization.

• Able to read and understand lease documents.

• Able to be an effective team player and interact well with others.

• Organized and detail oriented.

• Patient, even-tempered and works well under pressure.

• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.

• Able to write routine reports and correspondence.

• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.

• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Effective time management skills.

• Able to maintain confidentiality.

• Able to follow directions from a supervisor.

• Able to understand and follow posted work rules and procedures.

• Able to accept constructive criticism.

• Able to work weekends or overtime as job requires.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:

• Knowledgeable in Microsoft Word and Excel.

• Knowledge in Entrata preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None