Leasing Consultant

Kettler Inc.; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in property management, KETTLER is looking for a Leasing Consultant for their South & Hollis community in Charlotte, NC. This role focuses on maximizing occupancy rates through marketing, resident engagement, and exceptional customer service. Ideal candidates will possess a strong customer service background and excellent communication skills, with the ability to work weekends and holidays.

Qualifications

• Minimum 1 year in customer service or sales, preferably in property management.
• High School Diploma or GED required; some college preferred.
• Proficient in Microsoft Office and social media best practices.

Responsibilities

• Conduct property tours for prospective residents.
• Perform outreach marketing and manage social media posts.
• Assist in processing lease applications and addressing resident issues.

Skills

Customer service

Sales

Communication skills

Social media familiarity

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office Suite

Job description

Overview

KETTLER currently has an opening for a Leasing Consultant at South & Hollis, an apartment community located in Charlotte, NC.

TheLeasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.

Responsibilities

• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.

Qualifications

• At least 1 year of customer service, sales or office experience is required, preferably in residential propertymanagement.
• High School Diploma, GED, or equivalent; some college preferred.
• Customer service, sales, and goal-oriented mindset.
• Must be able to work on weekends and holidays.
• Computer proficiency and knowledge of the Microsoft Office Suite
• Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
• Familiarity with social media platforms, as well asbest practicesfor businesses.