Leasing Consultant

Venterra Realty; Cary (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid vacation

Educational assistance

Volunteer time off

Employee discounts

Job summary

Venterra Realty is seeking a Leasing Consultant for Town Station to turn inquiries into leases and maximize occupancy. You will engage prospects, tour communities, and promote premium units while collaborating with marketing to boost visibility.

You will use our CRM and leasing software daily, respond quickly to leads, and maintain a strong pipeline. The role emphasizes exceptional customer service, trust-building, and flexible weekend availability.

Qualifications

• Experience working directly with customers and building trust in person.
• Hospitality, restaurant, retail, service and care backgrounds are welcome.
• Multifamily experience is not required.
• Comfortable selling. Can connect needs to a solution and ask for the decision.
• Takes ownership and notices what needs doing without being asked.
• Follows through and keeps track of multiple prospects and commitments.
• Steady under pressure; can handle objections while maintaining relationships.
• Open to coaching and quickly applying feedback.
• Comfortable with technology and quick to learn new tools; CRM and leasing software used daily.
• Able to work weekends and a flexible schedule based on community needs.
• High school diploma or equivalent required.

Responsibilities

• Achieve leasing goals by converting leads into leases and promoting premium units to maximize rent growth.
• Respond to inquiries promptly and maintain a strong pipeline using CRM tools.
• Increase renewal rates by fostering resident relationships and addressing concerns proactively.
• Monitor rental trends, competitor pricing, and market demand to inform sales strategies.
• Engage with marketing, resident events, and social media to boost occupancy.
• Maintain tour routes and show units to create a positive impression on prospects.
• Deliver a seamless move-in experience that exceeds resident expectations.
• Provide exceptional customer service with professionalism and empathy, creating a welcoming community atmosphere.

Skills

Customer service

Sales

CRM

Hospitality

Education

High school diploma or equivalent

Tools

CRM software

Leasing software

Job description

ROLE: Leasing Consultant

REPORTS TO: Community Manager

LOCATION: Town Station

THE OPPORTUNITY

Drive revenue growth by maximizing occupancy and delivering an exceptional experience to prospective and current residents.

KEY RESPONSIBILITIES

• Achieve leasing goals by converting leads into leases through rapport-building and effective sales techniques while enabling rent growth by promoting premium units and other rentables, securing optimal lease terms, and minimizing concessions.
• Respond to inquiries promptly, follow up on leads, and maintain a strong pipeline using CRM tools.
• Increase renewal rates by fostering strong resident relationships and addressing concerns proactively.
• Monitor local rental trends, competitor pricing, new construction and market demand to contribute insights for sales strategies.
• Engage with marketing initiatives, resident events, and social media outreach to boost brand visibility and drive occupancy.
• Maintain tour routes and show units to leave a lasting positive impression on prospects.
• Deliver a seamless, world-class move-in experience that exceeds resident expectations.
• Deliver exceptional customer service by proactively engaging with residents, addressing concerns with professionalism and empathy, and creating a welcoming community atmosphere.

CANDIDATE PROFILE

• Experience working directly with customers and building trust in person. Listens, asks good questions, and makes people feel comfortable. Hospitality, restaurant, retail, service and care backgrounds are welcome. Multifamily experience is not required.
• Comfortable selling. Can understand what someone is looking for, connect their needs to the right solution, confidently ask for the decision, and hold a price rather than lead with a concession.
• Takes ownership. Notices what needs doing and does it without being asked.
• Follows through. Keeps track of multiple prospects, priorities and commitments without being reminded, and does not let things fall through the cracks.
• Steady under pressure. Can handle objections, enforce a policy, or deliver a no while maintaining the relationship.
• Open to coaching. Takes feedback well and quickly puts it into practice.
• Comfortable with technology and quick to learn new tools. You will use our CRM, leasing software, email and text every day. We will train you on our systems.
• Able to work weekends and a flexible schedule based on the needs of the community.
• High school diploma or equivalent required.

We will teach you the product, systems, market and paperwork. We are hiring for how you treat people, how you sell, and how you work.

BENEFITS

• Competitive Base Salary and performance bonus.
• A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.
• Educational Assistance / Reimbursement to support your drive to learn.
• 8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.
• Access to thousands of employee discounts with BenefitHub.

COMPANY OVERVIEW

Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 10,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award-winning company culture at Venterra.com.

Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we’re out-caring the competition by staying true to our value proposition: “We care more about renter experiences, which drives superior results.”

Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process.

Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide visa sponsorship for this role.