Leasing Consultant

Socket.dev; Capitol Heights (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

ROSS Companies is seeking a dynamic Leasing Consultant for a property in Capitol Heights, MD. You will greet prospective residents, conduct tours, explain lease terms, and guide applicants through the leasing process to achieve high occupancy and resident satisfaction.

Responsibilities include processing leases and renewals, maintaining records, supporting marketing efforts, and coordinating with maintenance.

Qualifications

• High school diploma required.
• Experience in leasing, sales or customer service preferred.
• Yardi experience preferred.
• Strong interpersonal and communication skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Knowledge of local rental market trends preferred.
• Basic computer literacy.

Responsibilities

• Greet prospective residents, show apartments, and assist with the leasing process.
• Explain lease terms, community policies, and rental prices to potential tenants.
• Conduct property tours and highlight features and amenities.
• Follow up with prospects via phone and email.
• Maintain knowledge of property and market conditions.
• Process leasing paperwork and renewals.
• Maintain records of resident interactions and leasing activities.
• Assist with marketing and advertising efforts, including social media and events.
• Coordinate with maintenance and attend team meetings.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Customer service

Flexible schedule

Languages a plus

Education

High school diploma

Tools

Yardi

Job description

We are seeking a dynamic and customer-focused Leasing Consultant to join our team at a property in Capitol Heights, MD. The ideal candidate will be responsible for all activities related to apartment rentals, move-ins, lease renewals and resident retention. They will interact directly with prospective and current residents to achieve maximum occupancy, ensure resident satisfaction, and deliver the highest level of customer service.

Leasing and Sales:

• Greet prospective residents, show apartments, and assist with the leasing process.
• Explain lease terms, community policies, and rental prices to potential tenants.
• Conduct property tours and highlight the unique features and amenities of the community.
• Follow up with prospects through phone calls, emails, and other forms of communication.
• Maintain an accurate and in-depth knowledge of all aspects of the property and market conditions.
• Follow all Equal Housing Opportunity guidelines, local laws, and company policies

Customer Service:

• Provide exceptional customer service to residents and prospects, addressing inquiries and resolving issues promptly.
• Assist residents with move-in and move-out procedures.
• Conduct resident satisfaction surveys and handle resident complaints professionally.
• Encourage reviews to remain relevant with our online presence

Administrative Duties:

• Prepare and process leasing paperwork, including lease agreements and renewals.
• Maintain accurate records of resident interactions and leasing activities.
• Assist with marketing and advertising efforts, including social media postings and community events.
• Daily review of leads and follow ups within Yardi

Property Management Support:

• Collaborate with the maintenance team to ensure timely and efficient service requests.
• Conduct property inspections and report any maintenance or safety issues.
• Assist with organizing and executing resident events and activities.
• Attend all seminars, classes, and community team meetings as instructed.

Qualifications:

• High school diploma required.
• Previous experience in leasing, sales, or customer service roles is preferred
• Yardi experience preferred
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work a flexible schedule, including weekends and holidays, as needed.
• Positive attitude and a professional appearance.
• Knowledge of local rental market trends and conditions preferred
• Basic computer literacy
• Ability to speak different languages is always a plus!

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other functions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

ROSS Companies is an Equal Employment Opportunity Employer.