Leasing Consultant

brookfield; Alexandria (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Brookfield’s Cameron Court in Alexandria, VA is seeking a Leasing Consultant to greet visitors, manage leads in CRM, schedule tours, and show apartments while guiding applicants through the leasing process.

The role focuses on delivering exceptional service, achieving occupancy goals, and staying informed about rates and promotions, with flexibility for evenings and weekends to support busy weekends.

Qualifications

• 1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)
• 1-2 Years of previous leasing experience within the multifamily property management industry preferred
• Must have knowledge of federal and state apartment housing laws

Responsibilities

• Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
• Guide prospects through the leasing experience to make renting easy
• Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
• Fully dedicated to prospects through answering calls, emails, chats, and texts
• Encourage prospects to apply
• Schedule tours and show apartments
• Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
• Proactively manage all leads and customer experience using the CRM

Skills

Customer service

Sales

Communication

Education

High school diploma/GED

Associate degree in Customer Service/Hospitality

Tools

CRM software

Job description

Location

Cameron Court - 2700 Williamsburg St.

Business

Job Description

Position Summary

Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.

As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.

You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.

Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.

Essential Job Function

1. Customer Service (30%)

   Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction

   Guide prospects through the leasing experience to make renting easy

   Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork

   Fully dedicated to prospects through answering calls, emails, chats, and texts

   Encourage prospects to apply

   Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends

2. Sales (40%)

   Communicate detailed information regarding communities and apartments to prospects

   Generate interest in the community by conducting informative and personalized tours that result in new leases

   Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home

   Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions

   Employ effective selling techniques to close the sale

   Work collaboratively with the onsite team to exceed occupancy goals and objectives

   Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents

   Maintain awareness of current rental rates and promotions of competitive properties

   Project a favorable image of the community at all times to achieve property objectives and public recognition

   Schedule tours and show apartments

3. Leasing Administration (30%)

   Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures

   Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)

   Complete assigned CRM tasks within the appropriate time frame

   Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more

   Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process

   Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team

   Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM

Education

• High school diploma/GED required
• Associate degree in Customer Service/Hospitality preferred

Work Experience

• 1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required
• 1-2 Years of previous leasing experience within the multifamily property management industry preferred

Licenses & Certifications

• Valid driver's license depending on property required

Requirements

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)
• Previous leasing experience within the multifamily property management industry a plus
• Demonstrated success in goal setting/achievement and following a sales process
• Must have knowledge of federal and state apartment housing laws
• Must adhere to Fair Housing laws and leasing policies and procedures
• Must be high energy, sales and customer servi