Leasing Associate

AION Management; Edgewater Park Township (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading property management company is seeking a Leasing Associate to maximize occupancy and provide exceptional customer service. The role involves conducting leasing activities, coordinating resident functions, and ensuring compliance with housing regulations. Candidates should have strong communication skills and a high school diploma. This is a full-time position with opportunities for growth in a dynamic environment.

Qualifications

• 1-year customer service or sales experience required.
• Must obtain a real estate license within 180 days of hire.

Responsibilities

• Conduct all leasing activities and respond to inquiries.
• Recommend strategies for on-site marketing activities.
• Inspect apartments with new residents at move-in.

Skills

Customer Service

Sales

Communication

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Office

Job description

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Job Description

Under the direction of the Real Estate Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Sales/Marketing

Essential Duties and Responsibilities:

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios
• Attend weekly marketing meetings
• Maintain passing scores of 85% or higher in e-shop, phone shop, and physical shop assessments

Administrative

• Inspect apartments with new residents at move-in and complete all necessary paperwork
• Support the Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process application fees, security deposits, rents, and other fees
• Enter prospect and resident data into Entrata promptly and accurately
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing, local/state regulations, and occupancy standards
• Inspect market-ready units and models each morning

Customer Service

• Assist in planning and preparing resident functions
• Walk the property to assess curb appeal and overall appearance
• Monitor and direct service operations to ensure timely completion of service requests and maintenance of curb appeal standards
• Provide excellent customer service with a courteous and professional attitude
• Maintain availability for resident events, community activities, and weekends
• Perform other duties as required
• Maintain all leasing office standards

Requirements

• High school diploma or equivalent; college preferred
• 1-year customer service or sales experience (or relevant education)
• In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
• Strong computer skills, including Microsoft Office (Word, Excel)
• Excellent verbal and written English communication skills
• Ability to walk apartments and grounds, including steps and stairs
• Occasionally lift up to 20 pounds
• Availability to work weekends and holidays
• Valid driver’s license

FSLA Status: Non-Exempt

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management