Leasing and Occupancy Specialist II (Halstead Marlborough)

WinnCompanies; Marlborough (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a mission-driven company as a Leasing and Occupancy Specialist II, where you will play a key role in managing leasing activities for a vibrant residential community. This position involves engaging with prospective residents, ensuring exceptional customer service, and maintaining relationships with local businesses. The ideal candidate will have a strong background in leasing, customer service, and social media management. This is an exciting opportunity to make a positive impact in the community while working in a supportive and dynamic environment that values teamwork and professional growth.

Benefits

Generous time off policies

401(k) plan options with company match

Comprehensive Medical, Dental, & Vision plans

Flexible Spending Account options

Tuition Reimbursement program

Employee Assistance Program

Corporate Discount Programs

Flexible and/or Hybrid schedules

Employee Relief Program

Qualifications

• 3-5 years of relevant work experience in leasing and customer service.
• Must have experience creating posts for social media.

Responsibilities

• Interact with residents to achieve maximum occupancy.
• Prepare lease documentation and maintain databases.
• Deliver exceptional customer service to residents.

Skills

Customer Service

Leasing

Social Media Management

Attention to Detail

Interpersonal Skills

Education

High School Diploma or GED

Associate's Degree

Tools

Microsoft Office

RealPage Property Management Software

Job description

WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Halstead Marlborough, a 225-unit market-rate residential community located in Marlborough, MA.

In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients.

Please note that the selected candidate will adhere to the following work schedule: Tuesday through Friday, from 9:00AM to 5:30PM, Saturday 9:00AM to 4:00PM. Must be able to work every Saturday, with Sundays and Mondays off.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Minimum of 1-2 years of experience in customer service.
• Must have experience creating posts for social media.
• Must have experience in leasing.
• Excellent customer service skills.
• Strong attention to detail.
• Ability to manage multiple tasks at once.
• Ability to be a team player and work with a diverse group of people and personalities.
• Exceptional interpersonal and communication skills.

Preferred Qualifications

• Associate's degree.

• Experience with computer systems, particularly Microsoft Office and RealPage property management software.

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of:WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you:Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from:We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares:We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Current Winn employees should apply through this internal link.