Leasing and Move-In Specialist

Experience Senior Living LLC.; Fort Collins (CO); On-site; Full time

Job summary

An innovative firm is seeking a Leasing & Move-In Specialist to join their compassionate team dedicated to enhancing the lives of seniors. This role involves facilitating smooth transitions for new residents, coordinating logistics, and providing administrative support to the sales team. The ideal candidate will possess strong communication and organizational skills, with a passion for helping others. Join a supportive environment that values teamwork and offers a comprehensive benefits package, including medical, dental, and generous PTO. This is an exciting opportunity to make a meaningful impact in the lives of residents and their families.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid holidays

Up to 20 days PTO

Qualifications

• Proficient in Microsoft Office with strong typing and computer skills.
• Effective communication skills to interact with residents and families.

Responsibilities

• Assist new residents with move-in documents for a smooth transition.
• Conduct tours and respond to inquiries from prospective residents.

Skills

Proficient typing skills

Computer skills

Effective verbal communication

Effective written communication

Organizational skills

Customer focus

Teamwork

Education

Associates Degree

Relevant experience

Tools

Microsoft Office

Job description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Leasing & Move-In Specialist to join our amazing team!

Responsibilities:

• Work with new or transferring residents to complete the necessary move-in documents and preparations to ensure a smooth transition.
• Respond to telephone inquiries in real time where possible and conduct walk-in and scheduled tours with prospective residents or interested parties.
• Serve as an ongoing resource, responding to new resident’s questions and needs and assist them in becoming acclimated in their new home.
• Coordinate move logistics with the operations team including apartment measurements, apartment readiness and work orders, and delivery of items to apartment in the client’s absence.
• Arrange move details with the resident or resident’s responsible party for things like a moving company, etc.
• Provide overall administrative support to the Leasing Counselors and overall sales team as needed, including “sales zone” focused activity such as Creative Follow Up.

Qualifications:

• Proficient typing and computer skills, including experience using Microsoft Office.
• Effective verbal and written communication skills required.
• Associates Degree or relevant experience and education preferred.
• Experience managing multiple processes that require organizational skills (i.e. Office Manager) preferred.
• Demonstrated talent for interacting with a wide variety of people, particularly the elderly, their family members and professional influencers.
• Ability to communicate openly, honestly and responsibly with others.
• Ability to maintain a customer focus treating others with respect and integrity.
• Ability to accept responsibility for agreements made and follow through as appropriate.
• Ability to read, speak, and understand the English language.
• Ability to adapt and work effectively as part of a team and independently.
• Ability and willingness to flex schedule in order to meet resident needs is required.

In adherence to Colorado wage transparency laws, the hourly pay range for this role is $26-$28.

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.