Leasing Agent

Housing And Community Services Inc; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Prospera is seeking a Leasing Agent to support the Property Manager with day-to-day operations at assigned properties. The role involves leasing vacant units, marketing the property, and maintaining open communication with residents, staff and vendors.

This position also handles administrative tasks, prepares leases, collects rent, processes applications, and ensures compliance with LIHTC and HUD regulations. Bilingual English/Spanish preferred but not required.

Qualifications

• General knowledge of apartment leasing and tenant screening.
• Ability to plan and manage daily leasing activities.
• Strong communication and computer skills required.
• Experience in customer service in a fast-paced environment.
• Bilingual (English/Spanish) preferred, not required.
• Must have valid Texas driver's license.

Responsibilities

• Market property in line with policies and procedures.
• Process rental applications and credit checks as per policy.
• Maintain resident records compliant with LIHTC/HUD.
• Process certifications and re-certifications, verify income.
• Explain leases to tenants during move-in and annual re-examination.
• Inspect property and vacant units; coordinate repairs.
• Record service requests and communicate with maintenance.
• Address tenant questions and resolve issues promptly.
• Collect rent, late fees, and maintain bank deposits.
• Post rent using property management software.
• Inquire about late payments and assist eviction handling.

Skills

Leasing knowledge

Daily planning

Independent work

Communication

Computer skills

Customer service

Team player

Problem solving

Feedback adaptability

Attention to detail

Education

High school diploma or GED

1 year customer service experience

Valid Texas Class C driver's license

Job description

Description

About Prospera

Prospera has been empowering families since 1993 by providing safe, high-quality affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs.

At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents, to how we support one another as a team.

At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others.

Position Summary

The Leasing Agent is responsible for providing support to the Property Manager with day-to-day operations involved in managing an assigned property or properties. The primary duties are to assist with leasing vacant units, marketing the property and establishing and maintaining open communication with residents, staff and vendors. Performs administrative and financial tasks and supports the Property Manager and Assistant Property Manager in operating the property in compliance with standards designated by local, state and federal regulatory agencies.

Essential Job Duties/Responsibilities

• Market property in accordance with the organization’s policies and procedures.
• Process rental applications and conduct appropriate credit checks in accordance with the organization’s policies and procedures.
• Maintain resident tenant records and files in compliance with LIHTC and HUD regulations.
• Process resident certification and re-certification eligibility and verify income in accordance with LIHTC and HUD regulations.
• Complete and explain leases to tenant during move-in and during the annual re-examination process. Ensure all required legal documents are accurate, complete and signed.
• Inspect property as directed by Property Manager to assess condition of building and grounds and report any problems or issues to Property Manager.
• Inspect empty units to ensure that they are ready for move-in and assess conditions and needed turn-around repairs for vacant units.
• Assist Property Manager in recording service requests and communicate service requests appropriately to maintenance.
• Address and promptly resolve questions, complaints and requests from tenants.
• Collect rent, late fees, and other resident charges, record and prepare appropriate bank deposit slips on an on-going basis.
• Post rent utilizing property management software.
• Make inquiries about late payments and assist in handling eviction issues.

Punctuality, timeliness and adherence to the specified work schedule and office hours are required. Additionally, Leasing Agents are expected to actively perform and complete their duties on a daily/weekly/monthly basis, or as directed by the Property Manager.

Knowledge/Skills/Abilities – General Performance

• General knowledge of apartment leasing.
• Ability to plan and manage daily leasing activities.
• Ability to work independently and concurrently to perform multiple time sensitive projects.
• Ability to communicate effectively and keep others appropriately informed.
• Knowledge of computer software applications.
• Strong communication skills with an outgoing personality.
• Produce work which consistently meets quality requirements of accuracy, thoroughness, and effectiveness.
• Present behaviors consistently with a positive attitude (smile, greet, acknowledge others, eye contact). Use a problem-solving approach to conflict. Act as a “team player”.
• Ability to respond positively to supervisory direction and feedback.
• Ability to identify problems, organizational needs, and opportunities for change and participate proactively in the betterment of the property.

Supervisory Responsibilities

There are no supervisory responsibility or direct reports for this position.

Requirements

Education & Experience Required

• High school diploma or equivalency (GED) required
• One year of experience in a customer service focused, fast-paced work environment.
• Valid Class “C” Texas Driver’s License required.

Communication Required

• Fosters a positive work environment embracing the Mission and Core Values of Prospera (Integrity, Accountability, Excellence, Commitment, Dignity, Fairness and Respect).
• Bilingual (English/Spanish) preferred, but not essential.

Physical and Mental Requirements

• Able to sit and work at a computer for extended periods of time.
• Able to stand and walk for extended periods of time, either indoors or outdoors.
• Able to stoop, kneel, bend at the waist, reach daily, and lift up to 50 pounds occasionally.
• Able to perform general office administrative activities: copying, filing, using a telephone and its functions, e-mailing, electronic scheduling, data entry, etc.
• The mental work demands include regular attendance, working well with others, verbal contact with others, noise and occasional travel within Prospera’s regions and other locations as required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.