Leasing Agent

Advanced Management Group; Phoenix (AZ); On-site; USD 18,000 - 28,000; Full time

Job summary

Emerald Dunlap Sales in Phoenix, AZ seeks a Leasing Agent to market the community, greet prospects, conduct tours and guide applicants through the move-in process. The role emphasizes excellent customer service, professional communication, and effective handling of lease paperwork and payments.

Responsibilities include responding to inquiries, scheduling appointments, processing applications, and supporting resident retention with renewal programs and community events.

Qualifications

• Minimum of one year experience in a customer service, sales or retail position.
• Previous leasing experience is preferred.
• Experience using Onesite or other related property management software is preferred.
• Superior customer service and strong communication skills are required.

Responsibilities

• Responsible for all aspects of the leasing process from inquiry to move-in.
• Qualify prospects, lease apartments and prepare paperwork.
• Respond to phone and email inquiries with leasing information and scheduling.
• Stand and greet prospects, conduct tours, collect deposits and rent.
• Process rental applications and review lease agreements/renewals.
• Maintain courteous communication with residents and partners.
• Assist with marketing/advertising activities and market surveys.
• Support resident retention and participate in community events.

Skills

Superior customer service

Professional communication

Closing techniques

Attention to detail

Time management

Microsoft Outlook

Microsoft Word

Microsoft Excel

Tools

Onesite

Job description

Salary: $18.00 Annually

Leasing Agent

Emerald Dunlap Sales Phoenix, AZ, US

Community Leasing Consultants are tasked with effective marketing of the community as well as maintaining high occupancy. They are the first impression of the community and must present a level of professionalism. Leasing Consultants guide potential residents through the move-in process from the first phone call or email, conducting property tours, working with the potential resident to complete the application process, screening of the future resident to welcoming them to their new home. The

Leasing Consultant is responsible for ensuring future and current residents receive the highest level of customer service at all times.

This position requires extensive walking and stair climbing and, as such, qualifications for the position require the ability to do these things on a daily basis repeatedly.

Position Duties and Responsibilities include the following however are not limited to the following as other duties may be assigned.

• Responsible for all aspects of the leasing process, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
• Must complete guest cards and enter traffic daily.
• Responds to phone and email inquiries including but not limited to providing leasing information, scheduling appointments, creating and following up with maintenance requests, and resolving resident complaints.
• Stand and Greet prospective residents, assess needs, tours apartments, collect deposits, rent payments.
• Process rental applications, prepares and reviews lease agreements/renewals, and accurately answer all questions related to the community.
• Maintains courteous communications and follow-up correspondence with residents, applicants, prospective residents, as well as representatives of other companies.
• Shops competitor properties. Completing required market survey.
• Completes all marketing/advertising activities at the direction of the property manager.
• Reviews social media websites and ensures online reputation management.
• Assists with resident retention with renewal program and actively participating in community events.
• Adhere to Fair Housing Policy, ADA, Advanced Management Group Injury and Illness Prevention Policy.
• Respond (three times daily) to prospective resident Internet inquiries.
• Consistently try to increase resident retention by suggesting ideas for renewal programs, resident retention programs, etc.
• These responsibilities are a framework, but not all encompassing.
• Other duties as assigned

Required Skills:

• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong closing techniques.
• Attention to detail, organizational, time-management and problem-solving skills.
• Detail oriented; ability to manage conflicting priorities and adjust priorities as necessary
• Intermediate knowledge of Microsoft Outlook, Word and Excel.

Required Experience:

• Minimum of one year experience in a customer service, sales or retail position
• Previous leasing experience is preferred.
• Experience using Onesite or other related property management accounting software is preferred

Supervisory Responsibilities:

This position does not have supervisory responsibilities.