Leasing Agent

CYM Living; Fort Wayne (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Paid Time Off

HSA/FSAs

Job summary

CYM Living is seeking a dedicated Leasing Agent to assist prospective residents through the leasing process, provide outstanding customer service, and maintain a welcoming environment across our properties.

You will conduct property tours, coordinate showings, help applicants with paperwork, and strive to meet monthly leasing targets while using Yardi or AppFolio to manage listings and inquiries.

Qualifications

• Prior leasing, customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Willingness to work weekends and outside traditional hours.
• Must have reliable transportation and be able to drive between properties.

Responsibilities

• Greet and assist prospective residents with property information.
• Conduct property tours and show units.
• Coordinate and conduct unit showings with prospective tenants.
• Assist with the application process and documentation.
• Meet and exceed monthly leasing targets.
• Navigate and use Yardi/AppFolio software.
• Foster relationships with current residents to improve retention.
• Handle inquiries by phone, email, and in person.
• Willingness to travel between buildings.

Skills

Interpersonal skills

Communication

Time management

Teamwork

Tools

Yardi

AppFolio

Job description

Overview

CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our residents with an exceptional living experience, nurture a culture of community, and empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands‑on approach to real estate investment and property management. We accomplish our mission by incorporating data and technology with hyperlocal customer service to all units.

Position Summary

We are seeking a dedicated Leasing Agent to join our team. The ideal candidate will be responsible for assisting potential residents with the leasing process, providing exceptional customer service, and maintaining a welcoming environment for all.

Key Responsibilities

• Greet and assist prospective residents, providing detailed information about available properties.
• Conduct property tours and highlight features that meet residents' needs.
• Schedule, coordinate, and conduct unit showings with prospective tenants.
• Assist with the application process, including collecting necessary documentation and ensuring all paperwork is completed accurately.
• Meet and exceed monthly leasing targets.
• Work flexible hours as needed to show units.
• Navigate, update, and work effectively in Yardi/AppFolio software environment.
• Foster positive relationships with current residents to enhance community engagement and retention.
• Handle inquiries via phone, email, and in-person, ensuring prompt and courteous responses.
• Perform any additional projects or duties as requested.
• Willingness to travel between buildings as needed (must have reliable transportation)

Requirements

• Previous experience in leasing, customer service, or a related field preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Ability to meet and exceed monthly leasing targets.
• Familiarity with Yardi or AppFolio property management software is a plus
• Flexibility to work weekends and outside of traditional business hours.
• Must have reliable transportation and be able to drive between properties as needed

Benefits

• Medical, Dental, and Vision Coverage
• Flexible Spending and Health Savings Accounts
• Short-Term Disability and Supplemental Life Insurance
• Employee Assistance Program
• Fitness and Well-Being Program
• Company-Paid Life Insurance and Long-Term Disability
• 401(k) with Generous Company Match
• Paid Time Off (PTO), Paid Sick Time, and Paid Holidays

CYM Living is an equal opportunity employer.