LEASING AGENT

The Staffing People; Albany (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Staffing People is seeking a professional Leasing Agent to promote available properties, respond to prospective residents, conduct property tours, and process rental applications with exceptional customer service throughout the leasing process.

The ideal candidate will have strong communication and sales skills, excellent attention to detail, and a minimum of 10 years of customer service experience, plus proficiency in Microsoft Word, Excel, Outlook and other common office applications.

Qualifications

• Minimum 10 years of customer service experience.
• Strong communication and sales skills.
• Proficiency with Microsoft Word, Excel and Outlook.

Responsibilities

• Greet and assist prospective and current residents with leasing inquiries.
• Respond promptly to phone calls, emails, website inquiries, and walk-in traffic.
• Market available apartment homes and promote property amenities, features, and community benefits.
• Conduct professional property and apartment tours for prospective residents.
• Explain rental rates, lease terms, community policies, application requirements, and move-in procedures.
• Process rental applications, lease agreements, renewals, and related documentation accurately and efficiently.
• Follow up with prospective residents to convert leads into qualified leases.
• Maintain accurate records of leasing activity, resident information, applications, and correspondence.
• Utilize property management and leasing software to maintain prospect and resident information.
• Provide exceptional customer service and address resident questions and concerns in a timely and professional manner.
• Assist with resident retention initiatives, lease renewals, and community engagement.
• Maintain knowledge of Fair Housing laws, company policies, leasing procedures, and applicable housing regulations.
• Assist with marketing efforts, resident communications, and community outreach.
• Maintain a professional appearance and represent the property and management company positively.
• Perform administrative duties using Microsoft Office programs, including Word, Excel, Outlook, and related applications.
• Work collaboratively with property management and maintenance teams to support overall community operations.

Skills

Customer service

Sales

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are seeking a professional, motivated, and customer-focused Leasing Agent to join our team. The Leasing Agent will be responsible for promoting available properties, responding to prospective residents, conducting property tours, processing rental applications, and providing exceptional customer service throughout the leasing process.

The ideal candidate will have strong communication and sales skills, excellent attention to detail, and the ability to build positive relationships with prospective and current residents. A minimum of 10 years of customer service experience is required, along with proficiency in Microsoft Office programs, including Microsoft Word, Excel, Outlook, and other commonly used office applications.

Essential Duties and Responsibilities

• Greet and professionally assist prospective and current residents with leasing inquiries.
• Respond promptly to phone calls, emails, website inquiries, and walk-in traffic.
• Market available apartment homes and promote property amenities, features, and community benefits.
• Conduct professional property and apartment tours for prospective residents.
• Explain rental rates, lease terms, community policies, application requirements, and move-in procedures.
• Process rental applications, lease agreements, renewals, and related documentation accurately and efficiently.
• Follow up with prospective residents to convert leads into qualified leases.
• Maintain accurate records of leasing activity, resident information, applications, and correspondence.
• Utilize property management and leasing software to maintain prospect and resident information.
• Provide exceptional customer service and address resident questions and concerns in a timely and professional manner.
• Assist with resident retention initiatives, lease renewals, and community engagement.
• Maintain knowledge of Fair Housing laws, company policies, leasing procedures, and applicable housing regulations.
• Assist with marketing efforts, resident communications, and community outreach.
• Maintain a professional appearance and represent the property and management company positively.
• Perform administrative duties using Microsoft Office programs, including Word, Excel, Outlook, and related applications.
• Work collaboratively with property management and maintenance teams to support overall community operations.