Leasing Administrator Upton Place

AIR Communities; Cypress (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a luxury apartment community, where you will provide essential administrative support to leasing staff and enhance resident experiences. This role offers a fast-paced environment where your exceptional customer service skills will shine. With opportunities for professional growth, competitive pay, and a variety of benefits including discounted rent and paid parental leave, this position is ideal for those looking to make a meaningful impact in the community. If you're ready to thrive in a supportive atmosphere and contribute to resident satisfaction, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Discounted Rent

Paid Parental Leave

Community Service Hours

Professional Development Opportunities

Qualifications

• Strong administrative skills and attention to detail.
• Customer service background in retail or hospitality.
• Proficiency in English communication.

Responsibilities

• Provide admin support to leasing staff and manage resident paperwork.
• Handle the entire Move-In process and assist with resident needs.
• Respond to and manage resident complaints and service issues.

Skills

Administrative Skills

Customer Service

Attention to Detail

Flexibility

Education

High School Diploma

Pennsylvania Real Estate License

Job description

Job Description

You will work at Upton Place, our 196-unit luxury apartment community located in Washington, D.C.

Check it out here: https://www.uptonplacedc.com/

A bit more about what you’ll do…

• Provide admin support to leasing staff
• Manage resident paperwork for new leases and renewals
• Handle the entire Move-In process
• Assist with making appointments and follow-up calls for leasing staff
• Respond to and manage resident complaints and service issues at the Shared Service Center, coordinating with staff to resolve concerns
• Monitor resident retention
• Assist residents with their needs
• Help residents pay rent online
• Complete move-in and move-out inspections
• Register cars for on-site parking
• Register pets for existing residents
• Assist with parcel deliveries
• Enter service requests for residents
• Answer questions regarding service requests
• Assist with Notices to Vacate and gather move-out information
• Communicate with residents as needed
• Coordinate and plan resident events
• Respond to and manage resident complaints and service issues
• Contact residents about policy violations

Qualifications:

• Strong administrative skills and attention to detail
• Ability to thrive in a fast-paced environment
• Customer service background in retail, hospitality, restaurant, or sales, with ability to meet and exceed sales goals
• Exceptional customer service skills to address resident needs professionally and friendly
• Reliable transportation
• Flexible schedule including evenings and weekends
• Proficiency in reading, writing, and speaking English

Additional Information

• Expected base pay of $17.00 to $23.00/hour plus $35 commission per managed lease. High performers can earn an additional $700 - $1,000/month in commissions.
• Must obtain an active Pennsylvania Real Estate license within six months of hire
• Opportunity for extended time off with benefits during slower periods
• Benefits include medical, dental, vision, life insurance, HSA, FSA, disability, 401(k), paid time off, tuition assistance, and more
• Reimbursement for professional certifications and licensing up to 100%
• Discounted rent at AIR communities (with certain exclusions)
• Paid parental leave up to 16 weeks
• Various discounts on products and services
• 15 hours annually to give back to the community
• Opportunities for professional growth and development

Candidates offered employment will undergo pre-employment screening including reference checks, employment verification, a four-panel drug test (excluding marijuana), and background checks.

AIR values diversity and is an equal opportunity employer, prohibiting discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity/expression, or other protected characteristics.