Lease Administration Supervisor

Progress Residential PM Holdings, LLC; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous time off

Ongoing learning and development

Job summary

Progress Residential PM Holdings, LLC is seeking a Lease Administration Supervisor in Tempe, Arizona. The role requires managing the daily operations of the Prospect Lease Administration Team, driving team performance, and providing exceptional customer service. Candidates should have prior property management experience and proficiency in Yardi.

Competitive compensation, benefits, and a culture of collaboration and recognition are part of the offering. Employment conditions include a satisfactory background and drug screen.

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• Previous property management experience required.
• 3-5 years prior experience in property management using Yardi.

Responsibilities

• Lead and manage a team of Prospective Lease Administrators.
• Drive performance to achieve move-in goals.
• Monitor and maintain departmental metrics.

Skills

Property management experience

Team leadership

Customer service

Organizational skills

Yardi proficiency

Bilingual in Spanish

Education

High School diploma or GED

Bachelor's degree in Business Administration or related field

Tools

MS Word

MS Excel

Yardi

Salesforce

Job description

Job Summary

The Lease Administration Supervisor is responsible for overseeing the daily operations of the Prospect Lease Administration Team. This role involves managing team performance, ensuring key metrics are achieved, and providing motivation, recognition, coaching, and problem‑solving support. The Supervisor serves as the primary contact for escalated issues and ensures prospective residents receive exceptional service.

Key Responsibilities

• Lead and manage a team of Prospective Lease Administrators to facilitate administrative property management functions, including processing applications, credit and criminal checks, data entry in Yardi, and lease agreement generation.
• Drive performance and achieve move‑in goals by motivating the team to meet or exceed daily processing KPIs.
• Monitor and maintain departmental metrics by tracking and analyzing daily, weekly, and monthly performance; use data to provide feedback and coaching.
• Continuously evaluate and enhance systems and processes to optimize application productivity and improve resident and employee experiences.
• Leverage performance data to deliver constructive feedback and coaching to team members.
• Conduct training and quality assurance to maintain a high degree of customer service and competency in resident interactions.
• Ensure legal and regulatory compliance by reviewing policies and procedures related to lease administration.
• Assist with special projects or business assignments as needed, aligning with overall business objectives.
• Foster a high‑quality work environment by promoting team morale and performance.
• Serve as a support for the Customer Lease Administration Leadership inbox in collaboration with the Manager.

Qualifications

• High School diploma or GED required; Bachelor’s degree in Business Administration, Real Estate, Marketing, or related field preferred.
• Previous property management experience in a single‑family or multi‑family rental industry.
• Working knowledge of MS Word and Excel, with ability to use basic/moderate formulas.
• Proficiency in Yardi required, with 3‑5 years of prior experience in property management using Yardi and Salesforce.
• Strong organizational skills with exceptional attention to detail.
• Ability to thrive in a dynamic, fast‑changing, growth environment.
• Fosters teamwork and mutual respect; maintains regular attendance and excellent punctuality.
• Interacts productively in person and through technology with co‑workers, management, and other personnel.
• Excellent oral and written communication skills.
• Honest, ethical, and able to maintain confidentiality when required.
• Bilingual in Spanish is a plus.
• Strong teamwork and respect for colleagues.
• Able to work independently with minimal supervision.
• Ability to work flexible shifts and hours, including weekends, to meet business demands.

What You Can Expect From Us

• Competitive compensation, including performance‑based bonuses.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town‑hall meetings, and continuous training.
• A culture that celebrates collaboration, recognition, and fun while doing important work.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.