Lease Admin Manager

Cushman & Wakefield; United States; Remote; USD 76,000 - 90,000; Full time

Job summary

A leading real estate services firm is seeking a Lease Admin Manager to oversee associates and manage daily operations for Portfolio Administration. The role demands leadership to maximize technology use, ensure client satisfaction, and manage numerous high priorities effectively. Candidates should have a strong background in customer service and experience in financial operations. The position offers compensation ranging from $76,500 to $90,000.

Qualifications

• 5+ years relevant work experience.
• Ability to read financial statements.
• Ability to manage multiple high priorities.

Responsibilities

• Manage account oversight for Portfolio Administration.
• Provide leadership to maximize technology resources.
• Ensure timely accurate reporting to senior leadership.

Skills

Leadership capabilities

Strong customer service skills

Communication proficiency

Organizational skills

Analytical skills

Education

Bachelor’s Degree

Tools

MS Office Suite

Job description

Job Title

Lease Admin Manager

Overview

Responsible to manage a group of associates and/or managers and the day to day activities of the team for a specific functional or geographical area that supports the Portfolio Administration Service Line. The Sr. Portfolio Administration Manager is also responsible for overseeing the day to day activities at the client level and being the first point of escalation for any questions or concerns that arise from the client or senior leadership.

Responsibilities

• Manage or provide account oversight for Portfolio Administration for dedicated account
• Oversee associates/managers and operations on a day-to-day basis ensuring work is completed and deadlines are met
• Provide leadership to staff with the goal of maximizing technology resources and improving processes
• Provide direction, coaching, and career development to assigned staff
• Provide new team integration and recruiting support including the interviewing and onboarding process
• Develop training and ensure all training and continuing education needs are met for each associate and manager
• Create and maintain trust and strong relationships with team members, leadership, and clients
• Ensure account needs are met while following the scope outlined in the client service agreements
• Complete monthly billing for Portfolio Administration services for assigned clients
• Provide superior client service to internal and external clients
• Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed
• Continuously seek business expansion opportunities with existing clients and develop those opportunities
• Outline or oversee the continuous updates to the process playbooks
• Provide timely and accurate reporting to senior leadership and clients
• Handle or oversee monthly rent and other critical reporting for clients and senior leadership
• Partner with the Transition and Abstraction/Quality Control teams to onboard new accounts quickly and smoothly
• Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus
• Execute high profile projects that will require special attention and reporting as assigned by senior leadership
• Assist senior leadership with client tours, business development, or client visits
• Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed
• Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained
• Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines
• Stay up to date on the latest industry standards and trends

Qualifications

• Key Competencies: Demonstrated leadership/management skills; Strong Customer Service Skills; Strong Communication Proficiency (oral and written); Strong Presentation Skills; Organization Skills; Technical Proficiency; Analytical Skills; Research Skills; Detail Oriented; Interpersonal Skills; Sense of Urgency
• Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal
• 5+ years relevant work experience
• Ability to read and understand financial statements
• Strong interpersonal skills
• Ability to manage multiple high priorities
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
• Work Environment: This job operates in a professional office environment. Routine use of standard office equipment.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 75% of the time; and extend hands and arms in any direction.
• Other duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities and may change at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

Compensation and EEO

The compensation offered to the successful candidate will depend on factors such as geographic area, market pay rates, and experience. The company will not pay less than minimum wage for this role. The compensation for the position is: $76,500.00 - $90,000.00. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.