Learning & User Experience Manager Boston Office; New York Office

Foley Hoag LLP; Boston (MA); On-site; USD 117,000 - 146,000; Full time

Job summary

Foley Hoag LLP in Boston, MA seeks a Learning and User Experience Manager to lead technology learning, user experience, adoption and change management initiatives across the firm.

You will manage the Learning and User Experience team, partner with IT leadership and business stakeholders, and drive effective training, communications, and user readiness for new systems and processes.

Qualifications

• 5+ years in technology training, user enablement, or learning development.
• Experience leading teams across multiple offices or locations.
• Strong knowledge of enterprise apps and change management.
• Ability to translate technical concepts into effective learning support.

Responsibilities

• Collaborate with HR Professional Development to develop curriculum for Legal Admin Assistants and Paralegals as part of onboarding and ongoing training.
• Develop partnerships across IT and business departments to understand needs and identify opportunities to improve technology enablement and user experience.
• Deliver training, promote best practices, and improve technology adoption and usage across the firm.
• Lead and design training programs, resources, communications, and technology adoption initiatives promoting effective use of firm tech.

Skills

Technology training

User enablement

Learning & development

Team management

Microsoft 365

iManage

OpenText

Education

Bachelor's Degree

Tools

Microsoft 365

iManage

OpenText

Job description

The Learning andUser ExperienceManageris responsible forleading the firm’s technology learning, user experience, technology adoption,and change management initiatives. This role leads the Learning and UserExperienceteam in engaging with users across the firm to understand business needs, gatherfeedback,andidentifyopportunities to improve how technology supports productivity and operational effectiveness. The Manager partners closely with IT leadership, projectteams,and businessstakeholdersto promotenew technologies, support organizationalchange,and drive the effective adoption andutilizationof technology solutions.

The Manager will champion a user-centric approach to technology services, ensuring users are equipped with the knowledge, resources and support needed to successfullyleveragefirm technologies. Through training, communications, user engagement initiatives and continuousfeedback,this rolehelpsenhance the overall end-user experience, maximize the value of technologyinvestmentsandidentifyopportunities to improveefficiencyand business outcomes. The position serves as a key advocate for users and works collaboratively across IT to supporttechnologyinitiatives and continuous improvement efforts

Responsibilities:

• Collaborate with HR Professional Development team and Senior Manager of Practice Support to develop curriculum for Legal Admin Assistants and Paralegals as part of onboarding and ongoing training curriculum.
• Develop and maintain strong partnerships across the IT practice group and business departments to understand business needs and identify opportunities to improve technology enablement, user experience, and operational efficiency.
• Drive the effective and efficient use of firm technology systems by delivering training, promoting best practices, and identifying opportunities to enhance user productivity and experience.
• Lead and design, deliver, and continuously improve training programs, learning resources, communications, and technology adoption initiatives that promote effective use of firm technologies.
• Support change management initiatives related to the implementation of new systems and technologies by partnering with stakeholders to communicate changes, prepare users, and encourage successful adoption.
• Oversee the Learning and User Experience team, ensuring consistent, high-quality training, user engagement and support.
• Partner with IT leadership, PMO and project teams on technology implementations, ensuring appropriate training , communication, user readiness and change management activities are incorporated into project plans.
• Evaluate user satisfaction, technology adoption and usage trends; leverage feedback and metrics to improve the end-user experience, increase technology utilization and drive continuous improvement.
• Develop and publish user-focused communications, best practices, and learning resources that encourage productivity, adoption , and effective use of technology.
• Develop and maintain metrics that measure training effectiveness, user engagement, technology adoption , and overall business impact.
• Monitor ServiceNow ticket trends and user feedback to identify training, adoption and process improvement opportunities.
• Serve as a resource to end users and IT teams by promoting security awareness, technology best practices , and a user-centered approach to technology services.
• Travel to other offices as needed to support business operations, attend meetings, and collaborate with colleagues.
• Stay current on industry trends, learning methodologies, user experience best practices , and emerging technologies, providing recommendations to improve technology effectiveness within the firm.
• Other duties as assigned by the Associate Director of IT Operations.

Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience.
• 5+ years of experience in technology training, user enablement , learning and development, or a related field within a law firm or professional services environment.
• Experience managing teams and supporting users across a multi-office environment.
• Strong knowledge of Microsoft 365, document management systems ( iManage , OpenText), and other enterprise business applications.
• Experience designing and delivering instructor-led, virtual, self-service , and e-learning training programs.
• Demonstrated ability to drive technology adoption, user engagement, change management and continuous improvement initiatives.
• Experience measuring and analyzing training effectiveness, technology utilization , user adoption and customer satisfaction metrics.
• Strong communication , presentation, stakeholder management and relationship-building skills.
• Ability to troubleshoot technology issues, understand user needs and translate technical concepts into effective learning support solutions.
• Detail-oriented, organized and able to work effectively with all levels of the organization and external vendors.

Compensation range is $116,700 to $145,800 commensurate with related experience and qualification. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, specialty, and training. The above salary range (or hiring range) represents the firm's reasonable estimate of the range of possible compensation at the time of posting.

About Foley Hoag

Founded in 1943, Foley Hoag has grown into an award- winning, international law firm that focuses on innovative industries and high-stakes litigation. From our offices in Boston, Washington DC, New York, Denver, and Paris, more than 300 lawyers and 300 professionals in business services exhibit authentic collegiality, genuine respect for each other, and the drive to deliver exceptional client service.

Since our founding, Foley Hoag has been a leader and catalyst for change in the legal industry and beyond. We value the diversity of perspectives and experiences that enrich our work and our world and seek to hire the best lawyers and business services professionals, regardless of religions, race, gender, or any other factor. We strive every day to ensure everyone at Foley Hoag feels valued through career development, affinity groups, mentorship programs, culture and community-building events and more. We offer a competitive compensation and benefits package, and a connected, challenging, professional, and fun place for you to thrive in the next chapter of your career.

Foley Hoag LLP is an equal opportunity employer. This means that Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status,disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not pay search firm or agency fees when speculative and unsolicited candidate profiles are submitted . Please be advised that at this time we are not considering new agreements with search firms/ agencies not currently on our preferred supplier list for Business Services Professionals recruitment.

To comply with certain governmental reporting and recordkeeping requirements and t o assist Foley Hoag in its commitment to advancing diversity, equity, and inclusion, we invite applicants to respond to the below self-identification survey.

We believe that promoting diversity helps us attract the widest pool of qualified applicants, fosters greater innovation and creativity, enhances our relationships with our clients and the community, and benefits each of our people. In addition to fulfilling the reporting and recordkeeping requirements referenced above, we may use the information in an aggregated, anonymous form to inform future diversity and inclusion initiatives. Completion of this information is voluntary and it will not be considered in the hiring process or affect your candidacy in any way.

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