Learning Trainer

Amazon; Stoughton (MA); On-site; USD 33,000 - 39,000; Full time

Job summary

Amazon.com Services LLC in Massachusetts is seeking a Sort Center Learning Trainer to work with Operations Managers, Area Managers, and associates. The role focuses on enhancing long-term capabilities, measuring quality and output, and applying learning tools to improve performance.

Candidates should be able to train across multiple departments and support SOP updates and peak training execution. The position requires flexibility, strong communication, and a customer-obsessed mindset to deliver

Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school diploma or equivalent
• Flexibility to work weekends, nights and holidays
• Ability to lift up to 49 pounds and stand/walk up to 12 hours
• 40 hours per week with overtime as required
• Prior training, teaching or presentation experience
• Willingsness to work different shifts and areas as training needs
• Excellent attendance and organization for multiple priorities

Responsibilities

• Comfortable speaking to groups or individuals and giving/receiving feedback
• Explain concepts with visuals and identify when learners are lost
• Meet deadlines and drive area managers' understanding
• Support cross-training and associate development initiatives
• Assist in SOP updates and SOP certification for staff
• Contribute to peak and non-peak training plans

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

The Sort Center Learning Trainer works with Operations Managers, Area Managers, Process Assistants and Associates. They constantly improve the long-term capabilities of the area to which they are assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the Sort Center; assists in measuring the effectiveness of learning; measures impact of their development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.

Description

The Sort Center Learning Trainer works with Operations Managers, Area Managers, Process Assistants and Associates. They constantly improve the long-term capabilities of the area to which they are assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the Sort Center; assists in measuring the effectiveness of learning; measures impact of their development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.

Key job responsibilities

• Comfortable talking in front of a group as well as one-on-one with an individual
• Able to give and receive feedback effectively
• Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
• Always meets time commitments and deadlines, is goal oriented
• Checks and tests for understanding
• Gives insight to area managers
• Works hard for the success of others, constantly remains “customer obsessed”
• Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
• Is an active listener
• Demonstrated ability to consistently function at 100% of expectations
• Understands upstream and downstream variances
• Is able to use resources to expand knowledge and can answer tough questions

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Prior training, teaching or presentation experience
• Willingness to work different shifts
• Shift hours for this position may be different from the standard production shifts
• Willingness to work in different areas as required by training needs
• Excellent attendance
• Candidates must be very organized and able to handle multiple and changing projects/priorities
• Willingness to participate in and support the Operational Excellence initiatives

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, MA, Stoughton - 24.50 - 27.50 USD hourly

Company

- Amazon.com Services LLC

Job ID: A10466815