Learning Trainer

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 33,000 - 37,000; Full time

Job summary

Amazon.com Services LLC in Northborough, MA is seeking a Sort Center Learning Trainer to work with Operations Managers and associates. The trainer will measure production quality and quantity, applying learning tools to raise capabilities and drive outcomes.

The role requires presenting training, evaluating understanding, and refining methods across multiple production areas. Ideal candidates will have 1+ years of MS Office experience, a high school diploma, and the ability to work a flexible

Qualifications

• High school diploma or equivalent required.
• 1+ years of Microsoft Office applications experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Ability to lift up to 49 pounds and stand/walk up to 12 hours per shift.

Responsibilities

• Train and develop associates to improve production capabilities.
• Measure and improve learning impact across the site.
• Deliver engaging trainings in front of groups and one-on-one sessions.
• Assess understanding and provide feedback to managers and associates.
• Support SOP updates and certification efforts.
• Contribute to peak and non-peak training plans.

Skills

Public speaking

Time management

Active listening

Group facilitation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job ID: 10466863 | Amazon.com Services LLC

The Sort Center Learning Trainer works with Operations Managers, Area Managers, Process Assistants and Associates. They constantly improve the long-term capabilities of the area to which they are assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the Sort Center; assists in measuring the effectiveness of learning; measures impact of their development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.

Key job responsibilities

• Comfortable talking in front of a group as well as one-on-one with an individual
• Able to give and receive feedback effectively
• Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
• Always meets time commitments and deadlines, is goal oriented
• Checks and tests for understanding
• Gives insight to area managers
• Works hard for the success of others, constantly remains “customer obsessed”
• Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
• Is an active listener
• Demonstrated ability to consistently function at 100% of expectations
• Understands upstream and downstream variances
• Is able to use resources to expand knowledge and can answer tough questions

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Prior training, teaching or presentation experience
• Willingness to work different shifts
• Shift hours for this position may be different from the standard production shifts
• Willingness to work in different areas as required by training needs
• Excellent attendance
• Candidates must be very organized and able to handle multiple and changing projects/priorities
• Willingness to participate in and support the Operational Excellence initiatives

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, MA, Northborough - 24.50 - 27.50 USD hourly