Learning Technology Support Specialist

Unity Environmental University; New Gloucester (ME); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical

Dental

Short‑ and Long‑term disability

Life Insurance

Flexible work benefit eligible

Vision

403B

Job summary

Unity College in Maine is seeking a Learning Technology Support Specialist to maintain Distance Education learning technologies, prepare courses between terms, repair courses, and fix issues as they run.

You will gather UX data, work with Advising, IT, and instructors to inform long‑term improvements, and support Canvas LMS and related tools, developing tutorials and workshops. A commitment to the college's environmental mission is essential.

Qualifications

• Associate’s Degree required.
• Strong empathy and UX analysis skills.
• Strong qualitative and quantitative data collection and analysis.
• Ability to manage multiple projects with deadlines.
• Ability to work independently and within a team.
• Excellent oral and written communication; interpersonal and presentation skills.
• Proven ability to stay current with rapidly changing technologies.
• Ability to work with diverse student backgrounds.
• Experience with Content Management Systems and media technologies.
• Commitment to the environmental focus and mission.

Responsibilities

• Support publication, standardization, and maintenance of existing courses.
• Tier 1 support for learning technology issues, including LMS.
• Maintain LMS and adjacent learning technologies.
• Respond to and fix issues with courses and third‑party integrations.
• Interface with Advising, IT and other units to improve response to user issues.
• Develop methodologies for collecting and analyzing UX data.
• Apply user data to generate reports and inform iterative improvements to the User Experience.
• Act as an expert resource for Canvas LMS and related tools.
• Support and refine integrations of current educational technologies.
• Develop tutorials, orientations, help sessions, and workshops as needed.
• Communicate knowledge and application of academic technologies.
• Remain current with latest industry technology tools and trends in online education.
• Work with IT and Instructional Technology staff to develop new services and test new technologies.

Skills

Empathy & UX analysis

Data collection & analytics

Project management

Independent & team work

Communication skills

Tech aptitude & learning

Diversity & inclusion awareness

CMS experience

Environmental focus commitment

Education

Associate degree

Tools

Canvas LMS

HTML & CSS

Adobe Creative Cloud

Job description

About Unity College

For more than fifty years, Unity College has been preparing the next generation of environmental professionals and leaders to successfully face real‑world challenges. With environmentally focused degrees, Unity College offers affordable and accessible bachelor’s degrees, master’s degrees, certificates, and non‑degree courses through a variety of modalities including hybrid, in‑person, hyflex, and online.

Our Mission

Through the framework of sustainability science, Unity College provides a liberal arts education that emphasizes the environment and natural resources. Through experiential and collaborative learning, our graduates emerge as responsible citizens, environmental stewards, and visionary leaders.

Position Overview

The Learning Technology Support Specialist (LTSS) will support DE’s suite of learning technologies and processes as they are experienced by our users (students, faculty, and staff). This support will have a primary and a secondary focus: Primarily, the LTSS will maintain DE learning technologies (including the LMS), prepare courses to run between terms, repair courses as they run, and bug fix. Secondarily, the LTSS will gather quantitative and qualitative data on user experiences. They will work with input from various DE units, including Advisors, IT, Academics, instructors, and the students themselves, to develop a holistic picture of where and how our users run into issues so that the Instructional Designers (IDs) can design long‑term solutions. The LTSS will also support IDs in the ongoing standardization, maintenance, and operation of courses term by term.

Key Responsibilities

• Support the ID team in the publication, standardization, and maintenance of existing courses.
• Function as Tier 1 support for DE learning technology issues, including LMS issues.
• Maintain the LMS and adjacent learning technologies.
• Respond to and fix user issues with designed aspects of courses and third‑party integrations, as they arise.
• Interface with Advising, Concierge, Academics, IT and other DE units to improve response to, and learning processes collecting, user issues.
• Develop methodologies for collecting and analyzing UX data generated by thousands of users.
• Apply user data to generate reports and inform iterative improvements to the User Experience.
• Act as an expert resource for our Canvas learning management system and related tools.
• Support and refine integrations of current educational technologies to promote effective teaching strategies and to improve student‑learning experiences.
• Develop support materials, including tutorials, orientations, help sessions, and workshops, as needed.
• Communicate knowledge and application of academic technologies.
• Remain current and maintain a thorough understanding of the latest industry technology tools and trends in online education.
• Work with Information Technology and Instructional Technology staff to develop new services and test new academic and learning technologies.

Qualifications

Required

• Associate’s Degree.
• Strong skills for empathizing with and analyzing user experiences.
• Strong qualitative and quantitative data collection and analysis skills.
• Experience in managing multiple projects, and the ability to schedule, prioritize and meet varied deadlines across these projects.
• Ability to work both independently and within a team.
• Strong oral and written communication skills with strong interpersonal and presentation skills.
• Proven ability to stay current with rapidly changing technologies.
• Ability and willingness to work with students from diverse political/socioeconomic backgrounds and a wide range of physical and academic abilities.
• Demonstrated competence working with Content Management Systems and various media technologies.
• Personal commitment to the environmental focus and mission of the college.

Preferred

• Degrees and/or certifications in Data Analysis, UX Design, IT, or other related fields.
• Experience fixing user experience issues (bug fixing).
• Experience with graphic design and AV elements such as the Adobe Creative Cloud suite.
• Experience in online classroom teaching or workshop facilitation.
• Familiarity with Universal Design and other accessibility principles to ensure course content is accessible to all learners.
• Proven ability to work effectively and communicate with subject matter experts, peers, users and media developers in cross‑functional teams.
• Demonstrated competence in working with learning management systems, such as Canvas.
• Familiarity with HTML and CSS.

Location

Pineland Farms, New Gloucester, Maine. Just a half hour from Portland, Unity College Headquarters, Unity College Distance Education, The Technical School for Environmental Professions (opening in 2022), and the School of Environmental Business & Sustainable Ventures are based at the Pineland Farms campus. The facilities are within easy access to one of the fastest‑growing cities for startups in the country.

Benefits

• Paid holidays
• Paid time off
• Medical
• Dental
• Short‑ and Long‑term disability
• Life Insurance
• Flexible work benefit eligible
• Vision
• 403B