Learning Solutions Specialist - Minneapolis, MN

Phase2 Technology; Minneapolis (MN); On-site; USD 61,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance (basic & supplemental)

Disability insurance (short & long)

Job summary

Fredrikson & Byron is seeking a Learning Solutions Specialist. This position provides technical expertise in creating and facilitating engaging learning experiences for adults, including onboarding, in-person trainings, e-learning, videos, and documentation, with support across all offices.

The role also supports Generative AI adoption, including training on Copilot. The ideal candidate will have 5+ years in training, strong Microsoft 365 skills, and experience with Storyline, Camtasia, and

Qualifications

• Minimum of five years' experience in training and professional development.
• Advanced proficiency with Microsoft 365 applications.
• Exceptional communication and collaboration skills.
• Proven ability to design and deliver engaging training programs.
• Strong customer service orientation and client-focused mindset.
• Experience with instructional design tools such as Articulate Storyline, Camtasia, and Canva.
• Prior experience in a legal or professional services environment preferred.
• Bachelor's degree in a related field required.
• Experience with Generative AI tools (e.g., Microsoft Copilot, ChatGPT, Claude, Harvey) and an understanding of effective prompting techniques.

Responsibilities

• Delivering New Hire training and onboarding.
• Provide learning solutions for Microsoft Office 365 products and other firm technology.
• Create e-learning solutions. Demonstrated knowledge of media tools (e.g., Storyline, Camtasia, Canva), instructional design and educational technology.
• Develop and maintain learning materials for applications in appropriate formats with a focus on adult education principles.
• Build and maintain relationships through communication, 1:1 support, learning sessions and follow-up.
• Evaluate and design the user experience for new technology, and work to enhance the user experience of existing technology.
• Identify education opportunities based on Help Desk calls, department, and user requests.
• Notify, schedule, and deliver technical and departmental software learning sessions and maintain a record of attendance.
• Understand complex topics and ideas in order to express them in design.
• Perform creative and technical duties in the production of graphical and interactive elements used in digital, print, video, web, audio, presentations, e-mail, animation, and other electronic media projects.
• Participate with project deployments including user acceptance testing, end user support, communication, and deployment tasks.
• Design and deliver training on Generative AI tools (e.g., Microsoft Copilot), including prompting technique and practice use cases for legal and business workflows.
• Build learning content with AI consumption in mind, including structuring documentation, videos, and e-learnings so tools like Copilot and Harvey can accurately reference and surface them when supporting users.

Skills

Training & development

Microsoft 365

Communication

Instructional design

Customer service

Generative AI prompting

Education

Bachelor's degree

Tools

Articulate Storyline

Camtasia

Canva

Job description

Who We Are:

Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally.

Overview:

We are seeking a Learning Solutions Specialist. This position is responsible for providing technical expertise in creating and facilitating engaging and impactful learning experiences for adult learners, which may include but is not limited to designing and delivering in-person trainings, e-learning courses, videos, and documentation, as well as maintaining, and updating existing resources as needed. As part of the IT Department, the role works closely with members of the IT team and provides support to attorneys and staff across all our offices. This role also supports the firm's adoption of Generative AI tools (e.g., Microsoft Copilot), including developing training, guidance, and best practices to help users apply AI safely and effectively in their daily work.

Key responsibilities Include:

• Delivering New Hire training and onboarding.


• Provide individual learning solutions for Microsoft Office 365 products and other firm technology.


• Create e-learning solutions. Demonstrated knowledge of media tools (e.g., Storyline, Camtasia, Canva), instructional design and educational technology.


• Develop and maintain learning materials for applications in appropriate formats with a focus on adult education principles.


• Build and maintain relationships through communication, 1:1 support, learning sessions and follow-up.


• Evaluate and design the user experience for new technology, and work to enhance the user experience of existing technology.


• Identify education opportunities based on Help Desk calls, department, and user requests.


• Notify, schedule, and deliver technical and departmental software learning sessions and maintain a record of attendance.


• Understand complex topics and ideas in order to express them in design.


• Perform creative and technical duties in the production of graphical and interactive elements used in digital, print, video, web, audio, presentations, e-mail, animation, and other electronic media projects.


• Participate with project deployments including user acceptance testing, end user support, communication, and deployment tasks.


• Design and deliver training on Generative AI tools (e.g., Microsoft Copilot), including prompting technique and practice use cases for legal and business workflows.


• Build learning content with AI consumption in mind, including structuring documentation, videos, and e-learnings so tools like Copilot and Harvey can accurately reference and surface them when supporting users.

Our Ideal Candidate Will Have:

• Minimum of five years' experience in training and professional development


• Advanced proficiency with Microsoft 365 applications


• Exceptional communication and collaboration skills


• Proven ability to design and deliver engaging training programs


• Strong customer service orientation and client-focused mindset


• Experience with instructional design tools such as Articulate Storyline, Camtasia, and Canva


• Prior experience in a legal or professional services environment preferred


• Bachelor's degree in a related field required


• Experience with Generative AI tools (e.g., Microsoft Copilot, ChatGPT, Claude, Harvey) and an understanding of effective prompting techniques

Benefits:

Our comprehensive benefits options include medical, dental, vision, basic and supplemental life insurance, short- and long-term disability, employee resource benefits (inclusive of counseling, coaching, and caregiving guidance), paid parental leave, parenting classes, pre-tax parking and transportation options, and much more! Our retirement plan includes financial planning, Social Security/Medicare planning, 401k/Roth investment options, and a firm-paid profit-sharing contribution. Benefits are subject to eligibility requirements and other terms and conditions.

The estimated starting pay range is $61,000-$85,000. The compensation offered will be dependent on the candidate's experience, skills, education, professional background, overall qualifications, and geographic market location.

About Fredrikson:

With a reputation as the firm "where law and business meet," our attorneys and staff bring business acumen and entrepreneurial thinking to operate as business advisors, strategic partners, and legal counselors to our clients. To best serve our clients, we provide innovative solutions to legal needs while reflecting inclusion and diversity as core values. We offer highly competitive salaries and comprehensive benefits in a collaborative work environment. The firm's 400+ attorneys serve clients through our ten locations around the world: Minneapolis, Saint Paul, and Mankato, MN; Bismarck and Fargo, ND; Ames and Des Moines, IA; Madison, WI; Saltillo, Mexico; and Shanghai, China. Visit www.fredlaw.com for more information.

Fredrikson is an equal employment opportunity employer. All qualified applicants are encouraged to apply. Fredrikson does not discriminate in its recruiting, hiring or employment practices on the basis of race, color, religion, creed, age, sex, pregnancy, childbirth, or related medical conditions, national origin, ancestry, marital status, familial status, disability, sexual orientation, gender identity or expression, military or veteran status, genetic information, status with regard to public assistance, and any other characteristics protected by applicable local, state, and/or federal laws.