Learning Operations Program Manager

Veo; Santa Monica (CA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Options

Full Range of Benefits

Job summary

A leading micromobility company is seeking a Learning Operations Program Manager to design and deliver training programs. This hybrid role involves managing the training lifecycle, analytics, and reporting. Candidates should have a strong background in Learning & Development with exceptional data analysis and communication skills. The position offers a salary between $90,000 and $110,000, along with performance bonuses and stock options.

Qualifications

• 3+ years in Learning & Development, Training, or Program/Project Management.
• Proven experience designing and delivering engaging training content.
• Strong skills in instructional design and adult learning principles.

Responsibilities

• Design and deliver engaging training programs for employees.
• Manage the end-to-end training lifecycle, from development to tracking completion.
• Lead ongoing employee development programs aligned with career pathways.

Skills

Data analytics proficiency

Data storytelling skills

Instructional design

Excellent communication skills

Organizational skills

Tools

Excel

Google Sheets

Learning Management Systems

BI tools

Job description

At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micromobility systems. Our fleets are constantly evolving and feature a range of vehicles – from pedal and electric bicycles, to standing and seated e-scooters, e‑cargo bikes, and ADA accessible devices. We design and build our own vehicles, hardware, and software systems in house and run all our local operations to provide safe, efficient, and responsive mobility services that make communities more sustainable and livable. We are looking for exceptionally talented individuals who are ready to develop and implement new solutions to these exciting challenges.

Position Overview

The Learning Operations Program Manager is responsible for designing, updating, and delivering engaging training programs that equip Veo employees with the knowledge, skills, and tools needed to excel in their roles. This position manages the end‑to‑end training lifecycle—from development and refresh of content to tracking completion, hosting summits, and driving employee growth through Veo Universality and other development initiatives. In addition, this role owns L&D analytics and reporting: defining KPIs, building dashboards, translating data into actionable insights, and delivering executive‑ready presentations to leadership. The Learning Operations Program Manager also partners with Data/IT to leverage integrations that streamline data flows across platforms.

This role is a hybrid role and you will be required to go into the office, located inside Santa Monica, CA, 4 days a week.

Responsibilities

• Training Content Management
  • Update and develop training materials for frontline, management, and support roles.
  • Ensure content reflects current policies, processes, tools, and best practices.
  • Create learning resources in multiple formats (e.g., videos, guides, e‑learning modules, job aids).
  • Collaborate with SMEs (Boosters) to maintain technical accuracy and operational relevance.
• Training Delivery & Coordination
  • Oversee and track training completion across all markets.
  • Coordinate onboarding, role‑specific upskilling, and refresher sessions.
  • Organize and facilitate periodic training summits for leadership and market teams.
  • Partner with managers to identify training needs and close performance gaps.
• Employee Development
  • Lead ongoing employee development programs aligned with career pathways.
  • Monitor and report training effectiveness using feedback, assessments, and performance metrics.
• Analytics, Reporting & Integrations
  • Define L&D KPIs (e.g., adoption, completion, assessment performance, time‑to‑competency, training impact/ROI) and maintain a metric glossary.
  • Build and maintain dashboards and recurring reports (weekly/monthly/quarterly) that surface trends, segment performance by market/role/tenure, and highlight risks/opportunities.
  • Deliver clear, executive‑ready presentations and written readouts with insights, root causes, and prioritized recommendations; tailor narratives for leadership vs. field audiences.
  • Run analyses and experiments (e.g., A/B tests, cohort analysis, pre/post impact studies) to evaluate program effectiveness and inform continuous improvement.
• Program Management
  • Maintain a structured training calendar and update content on a regular cadence.
  • Evaluate program effectiveness and propose improvements based on learner feedback and business results.
  • Ensure all training programs meet compliance and safety requirements.

Qualifications and Skills

Required:

• Proficiency in data & analytics for L&D: advanced Excel/Google Sheets to build dashboards and reports.
• Strong data storytelling and presentation skills with a track record of producing executive‑ready slide decks and business readouts that drive decisions.
• 3+ years in Learning & Development, Training, or Program/Project Management (preferably in an operations, logistics, or service environment).
• Proven experience designing and delivering engaging training content.
• Strong skills in instructional design, curriculum development, and adult learning principles.
• Excellent communication and facilitation skills (in‑person and virtual).
• Proficient with LMS platforms (experience with Schoox, Articulate, Captivate, Camtasia, etc.).
• Highly organized with the ability to manage multiple projects and deadlines.

Preferred:

• Experience with BI tool (e.g., Looker, Tableau, Power BI, or similar).
• Experience in the micromobility, transportation, or logistics industry.
• Integrations experience (plus): connecting platforms via APIs or middleware (e.g., LMS ↔ HRIS, Google Workspace, Slack, BI tools); familiarity with automation tools (e.g., Zapier/Make) or light scripting (e.g., SQL, Apps Script, Python) is a bonus.
• Experience planning and executing training events and summits.
• Familiarity with measuring training ROI and building executive dashboards.

Compensation

The base salary range for this full‑time position is $90,000 – $110,000 + Annual Performance Bonus + Equity (Stock Options) + Full Range of Benefits. The listed range is a good‑faith estimate; exact compensation may vary depending on market conditions and performance.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Project Management and Information Technology

Industries: Software Development

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