Learning Operations Manager

Chewy; Lewisberry (PA); On-site; USD 80,000 - 110,000; Full time

Job summary

Chewy is seeking a Learning Operations Manager to lead the Learning Team in crafting and delivering training programs for a large distribution operation.

You will supervise Learning Coordinators and on-the-floor trainers, identify gaps, and partner with Operations to design targeted development initiatives. This role requires travel and a track record of leadership in training within a fulfillment environment.

Qualifications

• BA, BS or equivalent experience.
• 4+ years of training experience with proven ability to deliver and craft training.
• 2-4+ years leading a training/learning, HR or similar function.
• 2-4+ years in Operations or process improvement roles.
• Proficient in MS Office and email usage; strong communication skills.
• Understanding of fulfillment/distribution center/warehouse processes and flow.

Responsibilities

• Lead and support ongoing development with a team of Learning Coordinators and on-the-floor trainers.
• Identify learning needs in consultation with Operations teams and design programs accordingly.
• Recruit and observe on-the-floor trainers for process training.
• Conduct train-the-trainer sessions and leadership training; remediation training as needed.
• Facilitate courses with process roles and leadership across shifts and areas.
• Coordinate all training across shifts and areas; maintain daily cross-functional communication.

Skills

Training delivery

Communication skills

Relationship building

Analytical/observational skills

Leadership

Adaptability/flexibility

Education

Bachelor's degree or equivalent

Tools

MS Office (Word, PowerPoint, Excel, Outlook)

Job description

Chewy is looking for a Learning Operations Manager to join our Learning Team!

What you'll do:

• Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
• Identify needs or gaps in learning process and in consultation with Operations Teams
• Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
• Recruit and observe team of on the floor trainers for process training
• We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
• Facilitate courses or learning sessions with all process job roles and with Leadership as needed
• Coordinate all training conducted across shifts and areas
• Maintain daily communication with Operations, HR, Recruiting and other teams
• Maintain knowledge of operation processes for ongoing assessment of the training process
• Fulfill additional responsibilities

What you'll need:

• BA, BS or equivalent experience
• 4+ years of successful training experience and validated proficiency in delivering and crafting training
• 2-4+ years guiding a team within a training/learning, HR or similar function
• 2-4+ year in Operations or process improvement role
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
• Understanding of fulfillment/distribution center/warehouse processes and flow
• Well-developed observational and analytical skills
• Effective verbal and written communications skills
• Able to work flexible schedules / shifts as needed for 7 day operation
• Validated skills for planning daily/weekly tasks and adapting to contending demands
• Strong skills developing relationships across all levels and functions
• Must be willing to travel

Bonus:

• Instructional design using ADDIE, TWI model, or similar
• Facilitation and presentation skills
• Ability to work in a fast-paced distribution environment
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
• Detail oriented and accurate with the ability to focus attention on details
• Ability to prioritize, lead and complete projects with tight deadlines
• Familiarity with process improvement methodologies such as LEAN or Six Sigma

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].